Nortel Networks manual Chapter Nortel Networks i2050 Diagnostic Utility

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Chapter 4

Nortel Networks i2050 Diagnostic Utility

The Nortel Networks i2050 Diagnostic Utility is intended for use by groups that provide support for the Nortel Networks i2050 Software Phone. This utility provides diagnostic information about:

•the i2050 configuration

•the current, or last, session and call

You can display this diagnostic information on the i2050 Diagnostic Utility display, or you can save the information in a file. The files created by the i2050 Diagnostic Utility can be viewed using any web browser (for example, Internet Explorer) or can be emailed to a support group for analysis.

Note: The Nortel Networks i2050 Diagnostic Utility is intended for use by groups that provide support for the Nortel Networks i2050 Software Phone.

Starting the i2050 Diagnostic Utility

If you start the i2050 Diagnostic Utility when the i2050 Software Phone is operating, the i2050 Diagnostic Utility displays information regarding the current session and call. If you start the i2050 Diagnostic Utility when the i2050 Software Phone is not operating, the i2050 Diagnostic Utility displays information about the last session and call.

You must run the i2050 Diagnostic Utility in the same user context as the i2050 Software Phone is run. For example, if you want to obtain diagnostics regarding Sam, then Sam needs to run both the i2050 Software Phone and the i2050 Diagnostic Utility. If Sam runs the i2050 Software Phone and later an administrator logs on and runs the i2050 Diagnostic Utility, the diagnostics obtained will be for the administrator, not for Sam.

Note: When you make changes to the i2050 Software Phone using the i2050 Configuration Utility or the i2050 Software Phone parameters, the changes are reflected in i2050 Diagnostic Utility at the next refresh. Normally, the i2050 Software Phone does not pickup the values until the i2050 Software Phone has been stopped and re-started. A few settings are read on a per-call-basis, but you should not rely on this.

You can start the i2050 Diagnostic Utility using the Start menu or the command line.

Starting the i2050 Diagnostic Tool using the Start menu

1Click the Start button and click Programs.

2Click Nortel Networks and click i2050 Software Phone.

3Click i2050 Diagnostic Utility.

i2050 Software Phone Installation Guide

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Contents Part No. P0988431 Issue Nortel Networks I2050 Software Phone Installation GuideCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Preface Symbols used in this guideAcronyms Related publications How to get helpChapter Introduction Introduction Supported Operating Systems Chapter Installing the i2050 Software PhoneHardware and software requirements Minimum PC requirementsBox USB Audio KitOptional In-Use Indicator not provided with kit Installing the USB Audio HeadsetTo install using the i2050 Software Phone CD Installing the i2050 Software PhoneTo install using Business Communications Manager Double-click the i2050SoftwarePhone.exe file Additional installation steps for WindowsInstalling the Windows QoS Packet Scheduler Communications Server configuration Click Control Panel I2050 Configuration UtilitySelect the Obtain server address automatically option Communications ServerDepending upon its programming Select Sound DevicesRinging Speaker NetworkServer Type QoS Hardware ID Issues with your communications serverAdvanced Audio Listener IP Trace About Click Contents Accessing the i2050 Software Phone helpInstalling the i2050 Software Phone Application fails to install TroubleshootingChapter I2050 Software Phone interfaces Navigation keys Release Hold Trays Macros Directory Inbox Outbox Services Switch Right See FigureSwitch Left Quick Redial Callers Local See Figure Primary User InterfaceNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray Open Primary Interface Also double click System Tray InterfaceLines labels System Tray i2050 icon Local Directory Interface Directory interface Right click on the shortcut bar Select Insert Directory … Make a callStarting the i2050 Diagnostic Utility Chapter Nortel Networks i2050 Diagnostic UtilityStarting the i2050 Diagnostic Tool using the Start menu Starting the i2050 Diagnostic Tool using the command line Viewing the diagnostic informationAudio connection data Source Mute status of the audio stream Jitter SettingsThis is indicated by the comment Last Connection Status of the audio stream as opposed to the button statusCurrent User data Session dataSystem Data All Users PC Audio Buffer Computer Audio Buffer Audio Quality Slider Updating the diagnostic informationUpdating the diagnostic information manually Utility OutputPrinting the diagnostic information Saving the current diagnostic information to a fileChanging the printer settings Sending an email with the diagnostic informationOpening an existing diagnostic file Closing an existing diagnostic fileDisplaying or hiding the Toolbar Accessing the i2050 Diagnostic Utility helpDisplaying or hiding the Status Bar Support group Accessing additional informationExiting the i2050 Diagnostic Utility Between the PC and the TPS address