Nortel Networks i2050 manual Troubleshooting, Application fails to install

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32Chapter 2 Installing the i2050 Software Phone

Troubleshooting

Application fails to install

Symptom: During installation the following error message appears:

•Error 1931: The Windows Installer service cannot update the system file <filename>.

Description: You are trying to install i2050 Software Phone on an outdated version of the operating system.

Action: To fix the problem, you may have to upgrade your operating system. Check the Hardware and Software Requirements section of this document for the information on supported operating system releases.

P0988431 Issue 03

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Contents Nortel Networks I2050 Software Phone Installation Guide Part No. P0988431 IssueCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Acronyms Symbols used in this guidePreface How to get help Related publicationsChapter Introduction Introduction Chapter Installing the i2050 Software Phone Hardware and software requirementsMinimum PC requirements Supported Operating SystemsUSB Audio Kit BoxInstalling the USB Audio Headset Optional In-Use Indicator not provided with kitTo install using Business Communications Manager Installing the i2050 Software PhoneTo install using the i2050 Software Phone CD Additional installation steps for Windows Double-click the i2050SoftwarePhone.exe fileInstalling the Windows QoS Packet Scheduler Communications Server configuration I2050 Configuration Utility Click Control PanelCommunications Server Select the Obtain server address automatically optionSelect Sound Devices Ringing SpeakerNetwork Depending upon its programmingServer Type QoS Issues with your communications server Hardware IDAdvanced Audio Listener IP Trace About Accessing the i2050 Software Phone help Click ContentsInstalling the i2050 Software Phone Troubleshooting Application fails to installChapter I2050 Software Phone interfaces Directory Inbox Outbox Services Switch Right See Figure Switch Left Quick Redial Callers Local See FigurePrimary User Interface Navigation keys Release Hold Trays MacrosNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray Lines labels System Tray InterfaceOpen Primary Interface Also double click System Tray i2050 icon Local Directory Interface Directory interface Make a call Right click on the shortcut bar Select Insert Directory …Starting the i2050 Diagnostic Tool using the Start menu Chapter Nortel Networks i2050 Diagnostic UtilityStarting the i2050 Diagnostic Utility Audio connection data Viewing the diagnostic informationStarting the i2050 Diagnostic Tool using the command line Jitter Settings This is indicated by the comment Last ConnectionStatus of the audio stream as opposed to the button status Source Mute status of the audio streamSession data Current User dataSystem Data All Users Updating the diagnostic information Updating the diagnostic information manuallyUtility Output PC Audio Buffer Computer Audio Buffer Audio Quality SliderSaving the current diagnostic information to a file Printing the diagnostic informationSending an email with the diagnostic information Opening an existing diagnostic fileClosing an existing diagnostic file Changing the printer settingsDisplaying or hiding the Status Bar Accessing the i2050 Diagnostic Utility helpDisplaying or hiding the Toolbar Accessing additional information Exiting the i2050 Diagnostic UtilityBetween the PC and the TPS address Support group