Nortel Networks i2050 manual Preface, Symbols used in this guide, Acronyms

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Preface

This guide describes how to install the Nortel Networks i2050 Software Phone. Review this guide before installing, upgrading, or modifying the i2050 Software Phone.

This guide also contains information regarding the Nortel Networks USB Audio Kit.

This guide is intended for the person installing the i2050 Software Phone and assumes that the Communications Server is installed and initialized.

Symbols used in this guide

This guide uses these symbols to draw your attention to important information:

Caution: Caution Symbol

Alerts you to conditions where you can damage the equipment.

Warning: Warning Symbol

Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note/Tip symbol

Alerts you to important information.

Acronyms

This guide uses the following acronyms:

ACD	Automatic Call Distribution
DHCP	Dynamic Host Control Protocol
DNS	Domain Name Service
IP	Internet Protocol
LAN	Local Area Network
NIC	Network Interface Card
QoS	Quality of Service
TPS	Terminal Proxy Server
USB	Universal Serial Bus
WAN	Wide Area Network

i2050 Software Phone Installation Guide

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Contents Part No. P0988431 Issue Nortel Networks I2050 Software Phone Installation GuideCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Symbols used in this guide PrefaceAcronyms Related publications How to get helpChapter Introduction Introduction Hardware and software requirements Chapter Installing the i2050 Software PhoneMinimum PC requirements Supported Operating SystemsBox USB Audio KitOptional In-Use Indicator not provided with kit Installing the USB Audio HeadsetInstalling the i2050 Software Phone To install using the i2050 Software Phone CDTo install using Business Communications Manager Double-click the i2050SoftwarePhone.exe file Additional installation steps for WindowsInstalling the Windows QoS Packet Scheduler Communications Server configuration Click Control Panel I2050 Configuration UtilitySelect the Obtain server address automatically option Communications ServerRinging Speaker Select Sound DevicesNetwork Depending upon its programmingServer Type QoS Hardware ID Issues with your communications serverAdvanced Audio Listener IP Trace About Click Contents Accessing the i2050 Software Phone helpInstalling the i2050 Software Phone Application fails to install TroubleshootingChapter I2050 Software Phone interfaces Switch Left Quick Redial Callers Local See Figure Directory Inbox Outbox Services Switch Right See FigurePrimary User Interface Navigation keys Release Hold Trays MacrosNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray System Tray Interface Open Primary Interface Also double clickLines labels System Tray i2050 icon Local Directory Interface Directory interface Right click on the shortcut bar Select Insert Directory … Make a callChapter Nortel Networks i2050 Diagnostic Utility Starting the i2050 Diagnostic UtilityStarting the i2050 Diagnostic Tool using the Start menu Viewing the diagnostic information Starting the i2050 Diagnostic Tool using the command lineAudio connection data This is indicated by the comment Last Connection Jitter SettingsStatus of the audio stream as opposed to the button status Source Mute status of the audio streamCurrent User data Session dataSystem Data All Users Updating the diagnostic information manually Updating the diagnostic informationUtility Output PC Audio Buffer Computer Audio Buffer Audio Quality SliderPrinting the diagnostic information Saving the current diagnostic information to a fileOpening an existing diagnostic file Sending an email with the diagnostic informationClosing an existing diagnostic file Changing the printer settingsAccessing the i2050 Diagnostic Utility help Displaying or hiding the ToolbarDisplaying or hiding the Status Bar Exiting the i2050 Diagnostic Utility Accessing additional informationBetween the PC and the TPS address Support group