Nortel Networks i2050 manual Saving the current diagnostic information to a file

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Chapter 4 Nortel Networks i2050 Diagnostic Utility 49

Configuring the i2050 Diagnostic Utility to automatically update the diagnostic information

To configure the i2050 Diagnostic Utility to automatically update the diagnostic information, you need to set the interval for refresh and turn on the Auto-Refresh option.

1On the View menu, click Set Refresh Interval.

2Enter the number of minutes that the i2050 Diagnostic Utility waits between updating the diagnostic information.

3Click the OK button

4On the View menu, click Auto-Refresh. Or

Click the Auto-Refreshbutton on the Toolbar.

The i2050 Diagnostic Utility updates the diagnostic information at the frequency you specified for the Set Refresh Interval.

Saving the current diagnostic information to a file

You can save the diagnostic information you are viewing to a file. You can then view this file later using a web browser or the i2050 Diagnostic Utility, or you can send it to your i2050 Software Phone support personnel.

To save the current diagnostic information to a file:

1On the File menu, click Save as. Or

Click the Save button on the Toolbar.

2Move to the directory to which you want to save the diagnostic file.

3Enter a file name and click Save.

Printing the diagnostic information

You can print the diagnostic information you are viewing.

To print the diagnostic information:

1On the File menu, click Print. Or

Click the Print button on the Toolbar.

i2050 Software Phone Installation Guide

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Contents Part No. P0988431 Issue Nortel Networks I2050 Software Phone Installation GuideCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Preface Symbols used in this guideAcronyms Related publications How to get helpChapter Introduction Introduction Hardware and software requirements Chapter Installing the i2050 Software PhoneMinimum PC requirements Supported Operating SystemsBox USB Audio KitOptional In-Use Indicator not provided with kit Installing the USB Audio HeadsetTo install using the i2050 Software Phone CD Installing the i2050 Software PhoneTo install using Business Communications Manager Double-click the i2050SoftwarePhone.exe file Additional installation steps for WindowsInstalling the Windows QoS Packet Scheduler Communications Server configuration Click Control Panel I2050 Configuration UtilitySelect the Obtain server address automatically option Communications ServerRinging Speaker Select Sound DevicesNetwork Depending upon its programmingServer Type QoS Hardware ID Issues with your communications serverAdvanced Audio Listener IP Trace About Click Contents Accessing the i2050 Software Phone helpInstalling the i2050 Software Phone Application fails to install TroubleshootingChapter I2050 Software Phone interfaces Switch Left Quick Redial Callers Local See Figure Directory Inbox Outbox Services Switch Right See FigurePrimary User Interface Navigation keys Release Hold Trays MacrosNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray Open Primary Interface Also double click System Tray InterfaceLines labels System Tray i2050 icon Local Directory Interface Directory interface Right click on the shortcut bar Select Insert Directory … Make a callStarting the i2050 Diagnostic Utility Chapter Nortel Networks i2050 Diagnostic UtilityStarting the i2050 Diagnostic Tool using the Start menu Starting the i2050 Diagnostic Tool using the command line Viewing the diagnostic informationAudio connection data This is indicated by the comment Last Connection Jitter SettingsStatus of the audio stream as opposed to the button status Source Mute status of the audio streamCurrent User data Session dataSystem Data All Users Updating the diagnostic information manually Updating the diagnostic informationUtility Output PC Audio Buffer Computer Audio Buffer Audio Quality SliderPrinting the diagnostic information Saving the current diagnostic information to a fileOpening an existing diagnostic file Sending an email with the diagnostic informationClosing an existing diagnostic file Changing the printer settingsDisplaying or hiding the Toolbar Accessing the i2050 Diagnostic Utility helpDisplaying or hiding the Status Bar Exiting the i2050 Diagnostic Utility Accessing additional informationBetween the PC and the TPS address Support group