Nortel Networks i2050 manual Related publications, How to get help

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10Preface

Related publications

The following documents provide additional information about configuring and using IP telephones:

•Programming Operations Guide

•IP Telephony Configuration Guide

•Software Keycode Installation Guide

After you have successfully installed the i2050 Software Phone, you can access the i2050 Software Phone help system. This help system describes how to use and configure the i2050 Software Phone.

How to get help

•USA and Canada

Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#

If you do not yet have a PIN Code, or for general questions and first line support, enter ERC 338#

Website: http://www.nortelnetworks.com/support

email: naitas@nortelnetworks.com Presales Support (CSAN)

Telephone: 1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

•EMEA (Europe, Middle East, Africa) Technical Support - CTAS Telephone: 00800 800 89009

Fax: 44 191 555 7980

email: emeahelp@nortelnetworks.com

•CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777

email: csrmgmt@nortelnetworks.com

•APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644

email: asia_support@nortelnetworks.com

P0988431 Issue 03

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Contents Nortel Networks I2050 Software Phone Installation Guide Part No. P0988431 IssueCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Preface Symbols used in this guideAcronyms How to get help Related publicationsChapter Introduction Introduction Minimum PC requirements Chapter Installing the i2050 Software PhoneHardware and software requirements Supported Operating SystemsUSB Audio Kit BoxInstalling the USB Audio Headset Optional In-Use Indicator not provided with kitTo install using the i2050 Software Phone CD Installing the i2050 Software PhoneTo install using Business Communications Manager Additional installation steps for Windows Double-click the i2050SoftwarePhone.exe fileInstalling the Windows QoS Packet Scheduler Communications Server configuration I2050 Configuration Utility Click Control PanelCommunications Server Select the Obtain server address automatically optionNetwork Select Sound DevicesRinging Speaker Depending upon its programmingServer Type QoS Issues with your communications server Hardware IDAdvanced Audio Listener IP Trace About Accessing the i2050 Software Phone help Click ContentsInstalling the i2050 Software Phone Troubleshooting Application fails to installChapter I2050 Software Phone interfaces Primary User Interface Directory Inbox Outbox Services Switch Right See FigureSwitch Left Quick Redial Callers Local See Figure Navigation keys Release Hold Trays MacrosNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray Open Primary Interface Also double click System Tray InterfaceLines labels System Tray i2050 icon Local Directory Interface Directory interface Make a call Right click on the shortcut bar Select Insert Directory …Starting the i2050 Diagnostic Utility Chapter Nortel Networks i2050 Diagnostic UtilityStarting the i2050 Diagnostic Tool using the Start menu Starting the i2050 Diagnostic Tool using the command line Viewing the diagnostic informationAudio connection data Status of the audio stream as opposed to the button status Jitter SettingsThis is indicated by the comment Last Connection Source Mute status of the audio streamSession data Current User dataSystem Data All Users Utility Output Updating the diagnostic informationUpdating the diagnostic information manually PC Audio Buffer Computer Audio Buffer Audio Quality SliderSaving the current diagnostic information to a file Printing the diagnostic informationClosing an existing diagnostic file Sending an email with the diagnostic informationOpening an existing diagnostic file Changing the printer settingsDisplaying or hiding the Toolbar Accessing the i2050 Diagnostic Utility helpDisplaying or hiding the Status Bar Between the PC and the TPS address Accessing additional informationExiting the i2050 Diagnostic Utility Support group