Avaya 40DHB0002USBG Installation of Wallboard Card, Advantech ISA Wallboard Card Installation

Page 12

PC Configuration

Server PC Setup – NT4

 

 

 

 

 

 

3. Installation of Wallboard Card.

Advantech ISA Wallboard Card Installation

Card Settings: -

JP1 (ch#1) 485

JP2 (ch#2) 485

JP3 (ch#1) IRQ9

JP4 (ch#2) IRQ5

JP5 (ch#1) On

JP6 (ch#2) On

To change the settings:

1.Click Start, highlight Settings and then click Control Panel.

2.Double click the Ports icon.

3.Highlight Port 3 and then click Settings.

4.At the next screen click Advanced.

5.Change Base I/O port address to 3e8.

6.Change IRQ to 5, then click OK.

7.Click Don't restart Now and then click on OK.

8.Highlight Port 4 and click on settings.

9.At the next screen click on Advanced.

10.Change Base I/O Port Address to 2e8.

11.Change IRQ to 9 and then click OK.

12.Click Restart Now.

Advantech PCI Wallboard Card

Card settings:

SW1 (CH1) = ON

 

SW1 (CH2) = ON

 

JP1 = 485

 

JP2 = 485

To change the settings:

1.Ensure that the card is not plugged into the PC. If the card is still in the PC shut down the PC and remove the power leads before removing the card, otherwise the hard drive may become corrupted.

2.Insert the Advantech PCI drivers utility installation diskette 1 into drive A.

3.Select Start, and then click on Run.

4.At the next screen type A:\setup.exe and click on OK.

5.At the welcome screen click Next.

6.At the software license screen agreement screen click Yes.

7.At the destination screen accept the defaults and click Next.

8.At program folder accept the defaults and click Next.

9.When prompted insert disk 2 and click on the OK button.

10.At set-up complete screen and click Finish.

11.At Advantech PCI serial Service Manager screen make sure that the Start/Stop service control is Install and Start Service and then click OK.

12.Click OK at the next screen.

13.Shut down the computer and install the card into PCI SLOT 4.

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

PC Configuration Page 12

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Contents Compact Contact Center Contents Introduction GeneralOverview System Specification Computer SystemsExpansion Cards System SoftwareConnecting the CCC Server Wallboard DevicesWallboard Limitations Agent Systems and belowSystems above 15 Agents Client PC Server PCPC Configuration Server PC Setup NT4 Event Log SettingsWindows NT Server 4.0 Modifications Create the C and SDX SharesPartition the Disk From the Tools menu, click Assign Drive LetterInstallation of Wallboard Card Advantech ISA Wallboard Card InstallationAdvantech PCI Wallboard Card Change Base I/O Port Address to 2e8Install Database Application Installing MsdeInstalling Microsoft SQL Installation Definition dialog, select Client Tools OnlyServer PC Setup Windows Event Log SettingsWindows 2000 Modifications Guest AccountsPartition the Disk Client PC Setup Windows NT Workstation Windows NT Workstation ModificationsMap Network Drive Client PC Setup Windows Windows 95 ModificationsWindows 98 Modifications Client PC Setup Windows 2000 Professional Install CCC Applications Installing CCCTrouble Shooting CCC InstallationCCC Client applications Report ManagerCCC User Access Starting CCC User AccessAdmin Administrator Rights System Supervisor No NameChange Server PC Name NT4 Server PCChange Server PC Name Spdropserver ArchiversqlChange Odbc Settings Windows 2000 Server Click on the Network Identification tabChange Client PC Names Operating SystemsWindows NT Workstation Windows 95/98Windows Administering the Database Telephone System RequirementsNaming Directory Numbers Group Reporting IP400 in the Contact Center EnvironmentCall Center View and Wallboard Manager Report ManagerCCC reporting characteristics associated with Voice Manager Wallboard Installation Maintenance InstallationWallboard IntroductionWall Mounting Ceiling MountingRS485 Serial Connection Network AddressingAdditional Equipment Connection DetailsCompatible External Devices Socket View Pin Mini-DINPeriodic Maintenance and Inspection Cleaning Display ScreenLED Illumination Test Inspection LED Matrix Scanning InspectionSerial Connection & Dip-Switch Details Wallboard Terminal Box RJ45 Connector Pin Out DetailsDip-Switch Details Network Address Pin out ConnectionsBaud Rate Test FunctionsRS485 Communication Systems Ground LoopsWallboard Ceiling Mounting Serial Connection and Configuration Dip-switch NumberIf switch 7 and 8 are on at a power reset System Wiring RS485Periodic Maintenance & Inspection This page has deliberately been left blank Index Compact Contact Center

40DHB0002USBG specifications

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