Avaya 40DHB0002USBG manual Install Database Application, Installing Msde, Installing Microsoft SQL

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PC Configuration

Server PC Setup – NT4

 

 

 

 

 

 

4. Install Database Application

If SQL 2000 is to be installed instead of MSDE, please go to the section "4.2 Installing Microsoft SQL 2000".

4.1Installing MSDE 2000

1.Insert the CCC Installation CD into the drive.

2.From the Windows taskbar click Start, select Run and then click on the Browse button.

3.View the CD drive and double click the MSDE folder. Select MSDEInst.exe and click on the open button.

4.Click the OK button to continue.

5.Select the required language for the installation and then click on the OK button. The installation could take up to 20 minutes.

6.Once the setup is complete, reboot the PC when requested.

7.Once Windows has restarted, installation of service pack 1 for SQL Server Desktop Engine will automatically begin. Wait for the SQL Server Desktop Engine screen to show.

8.Once the service pack installation is complete, reboot the PC when requested.

4.2Installing Microsoft SQL 2000

It is possible to install SQL 2000 instead of MSDE. The software is not supplied as part of CCC and you will need to purchase your own copy, as Avaya does not supply it.

The following steps will install SQL Server 2000 components:

1.Insert the SQL Server 2000 compact disc into your CD-ROM drive. If the compact disc does not auto run, double-click Autorun.exe in the root directory of the compact disc.

2.Select SQL Server 2000 Components, select Install Database Server, and then setup prepares the SQL Server Installation Wizard. If not installing on Windows NT Server version 4 or Windows 2000 Server a warning message will be displayed stating that only client components will be available. Click OK. At the Welcome screen, click Next.

3.In Computer Name dialog box, Local Computer is the default option and the local computer name appears in the edit box. Click Next.

4.In the Installation Selection dialog box, click Create a new instance of SQL Server, or install Client Tools, and then click Next.

5.Enter the User Information. Click Next.

6.Click Yes to accept the software license agreement.

7.Enter the 25 digit CD-Key. Click Next.

8.In the Installation Definition dialog, select Client Tools Only.

9.In the Select Components dialog, select the desired components. It is recommended that you have Management Tools and Client Connectivity options selected. Click Next.

10.In Start Copying Files dialog box. Click Next.

11.In the Setup Complete dialog box, click Finish.

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

PC Configuration Page 13

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Contents Compact Contact Center Contents General IntroductionOverview Computer Systems System SpecificationExpansion Cards System SoftwareWallboard Devices Connecting the CCC ServerWallboard Agent Systems and below LimitationsClient PC Server PC Systems above 15 AgentsPC Configuration Event Log Settings Server PC Setup NT4Windows NT Server 4.0 Modifications Create the C and SDX SharesFrom the Tools menu, click Assign Drive Letter Partition the DiskAdvantech ISA Wallboard Card Installation Installation of Wallboard CardAdvantech PCI Wallboard Card Change Base I/O Port Address to 2e8Installing Msde Install Database ApplicationInstalling Microsoft SQL Installation Definition dialog, select Client Tools OnlyEvent Log Settings Server PC Setup WindowsWindows 2000 Modifications Guest AccountsPartition the Disk Windows NT Workstation Modifications Client PC Setup Windows NT WorkstationMap Network Drive Windows 95 Modifications Client PC Setup WindowsWindows 98 Modifications Client PC Setup Windows 2000 Professional Installing CCC Install CCC ApplicationsCCC Installation Trouble ShootingCCC Client applications Report ManagerStarting CCC User Access CCC User AccessAdmin Administrator Rights System Supervisor No NameNT4 Server PC Change Server PC NameChange Server PC Name Spdropserver ArchiversqlChange Odbc Settings Click on the Network Identification tab Windows 2000 ServerOperating Systems Change Client PC NamesWindows NT Workstation Windows 95/98Windows Administering the Database Requirements Telephone SystemNaming Directory Numbers IP400 in the Contact Center Environment Group ReportingCall Center View and Wallboard Manager Report ManagerCCC reporting characteristics associated with Voice Manager Installation Wallboard Installation MaintenanceWallboard IntroductionCeiling Mounting Wall MountingNetwork Addressing RS485 Serial ConnectionConnection Details Additional EquipmentCompatible External Devices Socket View Pin Mini-DINCleaning Display Screen Periodic Maintenance and InspectionLED Illumination Test Inspection LED Matrix Scanning InspectionWallboard Terminal Box RJ45 Connector Pin Out Details Serial Connection & Dip-Switch DetailsDip-Switch Details Network Address Pin out ConnectionsTest Functions Baud RateGround Loops RS485 Communication SystemsWallboard Ceiling Mounting Dip-switch Number Serial Connection and ConfigurationIf switch 7 and 8 are on at a power reset RS485 System WiringPeriodic Maintenance & Inspection This page has deliberately been left blank Index Compact Contact Center

40DHB0002USBG specifications

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