Avaya 40DHB0002USBG manual Contents

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Contents

Contents

 

Introduction

3

General

3

Overview

4

System Specification

5

Limitations

7

PC Configuration

9

Overview

9

Server PC Setup – NT4

10

Server PC Setup – Windows 2000

14

Client PC Setup - Windows NT Workstation

16

Client PC Setup - Windows 95

17

Client PC Setup - Windows 98

18

Client PC Setup - Windows 2000 Professional

19

Install CCC Applications

20

Installing CCC

20

Trouble Shooting

21

CCC Installation

21

CCC Client applications

21

Report Manager

21

Wallboard Server/Client

21

CCC User Access

22

Starting CCC User Access

22

Change Server PC Name

23

Overview

23

NT4 Server PC

23

Windows 2000 Server

25

Change Client PC Names

26

General

26

Operating Systems

26

Administering the Database

28

Overview

28

Telephone System

29

Requirements

29

Wallboard Installation and Maintenance

32

Wallboard 22

32

Wallboard 10

40

Index

47

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

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Contents Compact Contact Center Contents Introduction GeneralOverview Expansion Cards System SpecificationComputer Systems System SoftwareWallboard Connecting the CCC ServerWallboard Devices Limitations Agent Systems and belowSystems above 15 Agents Client PC Server PCPC Configuration Windows NT Server 4.0 Modifications Server PC Setup NT4Event Log Settings Create the C and SDX SharesPartition the Disk From the Tools menu, click Assign Drive LetterAdvantech PCI Wallboard Card Installation of Wallboard CardAdvantech ISA Wallboard Card Installation Change Base I/O Port Address to 2e8Installing Microsoft SQL Install Database ApplicationInstalling Msde Installation Definition dialog, select Client Tools OnlyWindows 2000 Modifications Server PC Setup WindowsEvent Log Settings Guest AccountsPartition the Disk Map Network Drive Client PC Setup Windows NT WorkstationWindows NT Workstation Modifications Client PC Setup Windows Windows 95 ModificationsWindows 98 Modifications Client PC Setup Windows 2000 Professional Install CCC Applications Installing CCCCCC Client applications Trouble ShootingCCC Installation Report ManagerAdmin CCC User AccessStarting CCC User Access Administrator Rights System Supervisor No NameChange Server PC Name Change Server PC NameNT4 Server PC Spdropserver ArchiversqlChange Odbc Settings Windows 2000 Server Click on the Network Identification tabWindows NT Workstation Change Client PC NamesOperating Systems Windows 95/98Windows Administering the Database Naming Directory Numbers Telephone SystemRequirements Call Center View and Wallboard Manager Group ReportingIP400 in the Contact Center Environment Report ManagerCCC reporting characteristics associated with Voice Manager Wallboard Wallboard Installation MaintenanceInstallation IntroductionWall Mounting Ceiling MountingRS485 Serial Connection Network AddressingCompatible External Devices Additional EquipmentConnection Details Socket View Pin Mini-DINLED Illumination Test Inspection Periodic Maintenance and InspectionCleaning Display Screen LED Matrix Scanning InspectionDip-Switch Details Network Address Serial Connection & Dip-Switch DetailsWallboard Terminal Box RJ45 Connector Pin Out Details Pin out ConnectionsBaud Rate Test FunctionsRS485 Communication Systems Ground LoopsWallboard Ceiling Mounting Serial Connection and Configuration Dip-switch NumberIf switch 7 and 8 are on at a power reset System Wiring RS485Periodic Maintenance & Inspection This page has deliberately been left blank Index Compact Contact Center

40DHB0002USBG specifications

The Avaya 40DHB0002USBG is a powerful and versatile device designed to meet the communication needs of modern businesses. Widely recognized in the realm of telecommunications, this product is part of Avaya's commitment to delivering advanced solutions that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 40DHB0002USBG is its robust audio quality. The device utilizes wideband audio technology to ensure crystal-clear voice clarity during conversations. This is essential for businesses where effective communication is crucial. The high-definition sound allows users to experience a more natural and engaging dialogue, reducing misunderstandings and improving overall efficiency.

Another significant characteristic of this device is its compatibility with Avaya's Unified Communications platform. The 40DHB0002USBG seamlessly integrates with Avaya Aura, enabling users to leverage advanced features such as presence management, instant messaging, and video conferencing. This integration promotes a more fluid communication experience across various channels, fostering teamwork and collaboration among employees.

The device is also designed with user-friendliness in mind. Its intuitive interface makes navigation simple, allowing users to access essential features without a steep learning curve. The ergonomic design and high-resolution display enhance usability, making it suitable for both office environments and remote work settings.

Security is a key consideration for modern communication devices, and the Avaya 40DHB0002USBG excels in this area. It offers features such as secure voice encryption to protect sensitive conversations and adhere to compliance standards. This assurance of security is especially critical for industries that handle confidential information.

In addition to its powerful communication capabilities, the Avaya 40DHB0002USBG supports various connectivity options, including USB and Ethernet interfaces. This flexibility enables easy integration into existing IT infrastructures, making deployment straightforward and minimizing disruption to business operations.

Overall, the Avaya 40DHB0002USBG stands out as a premier choice for organizations looking to enhance their communication infrastructure. Its blend of superior audio quality, compatibility with Unified Communications, user-friendly design, security features, and flexible connectivity options makes it an essential tool for driving productivity and collaboration in the workplace. As businesses continue to evolve in a digital-first environment, solutions like the Avaya 40DHB0002USBG are poised to lead the way in effective communication strategies.