Avaya 40DHB0002USBG Trouble Shooting, CCC Installation, CCC Client applications, Report Manager

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Trouble Shooting

CCC Installation

 

 

 

 

Trouble Shooting

CCC Installation

1.Whenever anything is loaded from the I386 directory on a Windows NT4 installation CD, re-installation of NT4 Service Pack 6a is

NECESSARY.

2.On the Server PC, ensure that the guest account is enabled. Also, ensure that the C drive is shared with the names ‘C’ and ‘SDXSHARE’. Shares must have full permissions.

3.If, for whatever reason, the Server PC has to be renamed from the default name (ArchiverSQL), be aware that Microsoft SQL cannot be guaranteed to operate correctly if a name that includes spaces is used.

CCCClient applications

1.It is possible that a Client application will NOT automatically find the Delta Server, if the Client application and Delta Server are on PCs on different networks. When this happens, click the ‘Advanced’ button (from Find Server screen) and select the option to enable the name of the PC running the Delta Server to be typed in.

2.When using Microsoft Windows 98, for Client applications mapping a drive to the C drive on the Server PC will speed up Server discovery.

3.When using a Global/Seltek Voice Manager for queuing which uses the traditional pickup method, the number of calls presented along with the answer time statistics for an agent/agent group may not be as expected.

Report Manager

1.To be sure that the Archiver is passing information into the database it is a good idea to keep the status window displayed.

Wallboard Server/Client

1.On the Wallboard Server/Client, a User can only remove scheduled messages from the schedule with a higher access level than the User that scheduled the message or by the user that scheduled the message. It therefore follows that if a user with Administrator access rights has scheduled a message then only that User can remove that message from the schedule.

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

Trouble Shooting Page 21

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Contents Compact Contact Center Contents General IntroductionOverview Computer Systems System SpecificationExpansion Cards System SoftwareConnecting the CCC Server Wallboard DevicesWallboard Agent Systems and below LimitationsClient PC Server PC Systems above 15 AgentsPC Configuration Event Log Settings Server PC Setup NT4Windows NT Server 4.0 Modifications Create the C and SDX SharesFrom the Tools menu, click Assign Drive Letter Partition the DiskAdvantech ISA Wallboard Card Installation Installation of Wallboard CardAdvantech PCI Wallboard Card Change Base I/O Port Address to 2e8Installing Msde Install Database ApplicationInstalling Microsoft SQL Installation Definition dialog, select Client Tools OnlyEvent Log Settings Server PC Setup WindowsWindows 2000 Modifications Guest AccountsPartition the Disk Client PC Setup Windows NT Workstation Windows NT Workstation ModificationsMap Network Drive Windows 95 Modifications Client PC Setup WindowsWindows 98 Modifications Client PC Setup Windows 2000 Professional Installing CCC Install CCC ApplicationsCCC Installation Trouble ShootingCCC Client applications Report ManagerStarting CCC User Access CCC User AccessAdmin Administrator Rights System Supervisor No NameNT4 Server PC Change Server PC NameChange Server PC Name Spdropserver ArchiversqlChange Odbc Settings Click on the Network Identification tab Windows 2000 ServerOperating Systems Change Client PC NamesWindows NT Workstation Windows 95/98Windows Administering the Database Telephone System RequirementsNaming Directory Numbers IP400 in the Contact Center Environment Group ReportingCall Center View and Wallboard Manager Report ManagerCCC reporting characteristics associated with Voice Manager Installation Wallboard Installation MaintenanceWallboard IntroductionCeiling Mounting Wall MountingNetwork Addressing RS485 Serial ConnectionConnection Details Additional EquipmentCompatible External Devices Socket View Pin Mini-DINCleaning Display Screen Periodic Maintenance and InspectionLED Illumination Test Inspection LED Matrix Scanning InspectionWallboard Terminal Box RJ45 Connector Pin Out Details Serial Connection & Dip-Switch DetailsDip-Switch Details Network Address Pin out ConnectionsTest Functions Baud RateGround Loops RS485 Communication SystemsWallboard Ceiling Mounting Dip-switch Number Serial Connection and ConfigurationIf switch 7 and 8 are on at a power reset RS485 System WiringPeriodic Maintenance & Inspection This page has deliberately been left blank Index Compact Contact Center

40DHB0002USBG specifications

The Avaya 40DHB0002USBG is a powerful and versatile device designed to meet the communication needs of modern businesses. Widely recognized in the realm of telecommunications, this product is part of Avaya's commitment to delivering advanced solutions that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 40DHB0002USBG is its robust audio quality. The device utilizes wideband audio technology to ensure crystal-clear voice clarity during conversations. This is essential for businesses where effective communication is crucial. The high-definition sound allows users to experience a more natural and engaging dialogue, reducing misunderstandings and improving overall efficiency.

Another significant characteristic of this device is its compatibility with Avaya's Unified Communications platform. The 40DHB0002USBG seamlessly integrates with Avaya Aura, enabling users to leverage advanced features such as presence management, instant messaging, and video conferencing. This integration promotes a more fluid communication experience across various channels, fostering teamwork and collaboration among employees.

The device is also designed with user-friendliness in mind. Its intuitive interface makes navigation simple, allowing users to access essential features without a steep learning curve. The ergonomic design and high-resolution display enhance usability, making it suitable for both office environments and remote work settings.

Security is a key consideration for modern communication devices, and the Avaya 40DHB0002USBG excels in this area. It offers features such as secure voice encryption to protect sensitive conversations and adhere to compliance standards. This assurance of security is especially critical for industries that handle confidential information.

In addition to its powerful communication capabilities, the Avaya 40DHB0002USBG supports various connectivity options, including USB and Ethernet interfaces. This flexibility enables easy integration into existing IT infrastructures, making deployment straightforward and minimizing disruption to business operations.

Overall, the Avaya 40DHB0002USBG stands out as a premier choice for organizations looking to enhance their communication infrastructure. Its blend of superior audio quality, compatibility with Unified Communications, user-friendly design, security features, and flexible connectivity options makes it an essential tool for driving productivity and collaboration in the workplace. As businesses continue to evolve in a digital-first environment, solutions like the Avaya 40DHB0002USBG are poised to lead the way in effective communication strategies.