Avaya 40DHB0002USBG manual CCC reporting characteristics associated with Voice Manager

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Telephone System

Requirements

 

 

 

 

 

 

CCC reporting characteristics associated with Voice Manager

The following conditions apply to the initial answer/ lost segment of calls which were first presented to the Voice Manager (VM) (e.g. Voice Mail front ended systems):

1.Trunk/DID – Call remains unanswered until answered by non-Voice Manager device or if terminated within 3rd party Voice Mail, or encountered an "Answered" flag in Voice Manager.

2.3rd Party Voice Mail – Answered if Voice Mail connects, lost by Voice Mail if caller hangs up before Voice Mail can answer.

3.Voice Manager – Calls will only be registered as answered when the Voice Manager has successfully processed the call (passed an "Answered" flag in Call Flow)

4.Agent/Agent Group – Designation of answered and lost calls is directly dependent upon clause 1.

5.If a call was lost whilst being transferred by Voice Manager, the lost call statistics will be designated to the transfer target. Calls lost whilst alerting or connected to Voice Manager will be deemed lost by the Voice Manager device or group.

6.A call successfully transferred by Voice Manager will be treated as a new incoming call by trunks, DID and Agents, but transferred by Voice Manager devices.

Note: A call, which is first connected to Voice Manager but not deemed answered by VM, will be considered lost, but not refused if terminated during first connection to VM.

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

Telephone System • Page 31

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Contents Compact Contact Center Contents General IntroductionOverview System Software System SpecificationComputer Systems Expansion CardsWallboard Devices Connecting the CCC ServerWallboard Agent Systems and below LimitationsClient PC Server PC Systems above 15 AgentsPC Configuration Create the C and SDX Shares Server PC Setup NT4Event Log Settings Windows NT Server 4.0 ModificationsFrom the Tools menu, click Assign Drive Letter Partition the DiskChange Base I/O Port Address to 2e8 Installation of Wallboard CardAdvantech ISA Wallboard Card Installation Advantech PCI Wallboard CardInstallation Definition dialog, select Client Tools Only Install Database ApplicationInstalling Msde Installing Microsoft SQLGuest Accounts Server PC Setup WindowsEvent Log Settings Windows 2000 ModificationsPartition the Disk Windows NT Workstation Modifications Client PC Setup Windows NT WorkstationMap Network Drive Windows 95 Modifications Client PC Setup WindowsWindows 98 Modifications Client PC Setup Windows 2000 Professional Installing CCC Install CCC ApplicationsReport Manager Trouble ShootingCCC Installation CCC Client applicationsAdministrator Rights System Supervisor No Name CCC User AccessStarting CCC User Access AdminSpdropserver Archiversql Change Server PC NameNT4 Server PC Change Server PC NameChange Odbc Settings Click on the Network Identification tab Windows 2000 ServerWindows 95/98 Change Client PC NamesOperating Systems Windows NT WorkstationWindows Administering the Database Requirements Telephone SystemNaming Directory Numbers Report Manager Group ReportingIP400 in the Contact Center Environment Call Center View and Wallboard ManagerCCC reporting characteristics associated with Voice Manager Introduction Wallboard Installation MaintenanceInstallation WallboardCeiling Mounting Wall MountingNetwork Addressing RS485 Serial ConnectionSocket View Pin Mini-DIN Additional EquipmentConnection Details Compatible External DevicesLED Matrix Scanning Inspection Periodic Maintenance and InspectionCleaning Display Screen LED Illumination Test InspectionPin out Connections Serial Connection & Dip-Switch DetailsWallboard Terminal Box RJ45 Connector Pin Out Details Dip-Switch Details Network AddressTest Functions Baud RateGround Loops RS485 Communication SystemsWallboard Ceiling Mounting Dip-switch Number Serial Connection and ConfigurationIf switch 7 and 8 are on at a power reset RS485 System WiringPeriodic Maintenance & Inspection This page has deliberately been left blank Index Compact Contact Center

40DHB0002USBG specifications

The Avaya 40DHB0002USBG is a powerful and versatile device designed to meet the communication needs of modern businesses. Widely recognized in the realm of telecommunications, this product is part of Avaya's commitment to delivering advanced solutions that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 40DHB0002USBG is its robust audio quality. The device utilizes wideband audio technology to ensure crystal-clear voice clarity during conversations. This is essential for businesses where effective communication is crucial. The high-definition sound allows users to experience a more natural and engaging dialogue, reducing misunderstandings and improving overall efficiency.

Another significant characteristic of this device is its compatibility with Avaya's Unified Communications platform. The 40DHB0002USBG seamlessly integrates with Avaya Aura, enabling users to leverage advanced features such as presence management, instant messaging, and video conferencing. This integration promotes a more fluid communication experience across various channels, fostering teamwork and collaboration among employees.

The device is also designed with user-friendliness in mind. Its intuitive interface makes navigation simple, allowing users to access essential features without a steep learning curve. The ergonomic design and high-resolution display enhance usability, making it suitable for both office environments and remote work settings.

Security is a key consideration for modern communication devices, and the Avaya 40DHB0002USBG excels in this area. It offers features such as secure voice encryption to protect sensitive conversations and adhere to compliance standards. This assurance of security is especially critical for industries that handle confidential information.

In addition to its powerful communication capabilities, the Avaya 40DHB0002USBG supports various connectivity options, including USB and Ethernet interfaces. This flexibility enables easy integration into existing IT infrastructures, making deployment straightforward and minimizing disruption to business operations.

Overall, the Avaya 40DHB0002USBG stands out as a premier choice for organizations looking to enhance their communication infrastructure. Its blend of superior audio quality, compatibility with Unified Communications, user-friendly design, security features, and flexible connectivity options makes it an essential tool for driving productivity and collaboration in the workplace. As businesses continue to evolve in a digital-first environment, solutions like the Avaya 40DHB0002USBG are poised to lead the way in effective communication strategies.
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