Avaya 40DHB0002USBG manual Overview

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Introduction

Overview

 

 

 

 

 

 

Overview

Compact Contact Center provides the user with the necessary tools to facilitate the management of call traffic. The diagram below shows the concept:

Telephone System

IP400 Office

Delta Server

Wallboard Manager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wallboard Server

 

 

Wallboard Client

 

 

PC Wallboard

 

 

 

 

 

 

 

 

 

 

Call Centre View

Alarm Reporter

Report Manager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Report Viewer

 

 

Report Server

 

 

Report Designer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Archiver

Report Scheduler

This document describes the equipment (including Software) required and the procedures to be followed to install the CCC Manager modules on a customer's site.

The "Installation and Maintenance Manual" covers the installation of the Telephone System.

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

Introduction Page 4

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Contents Compact Contact Center Contents Introduction GeneralOverview System Specification Computer SystemsExpansion Cards System SoftwareWallboard Devices Connecting the CCC ServerWallboard Limitations Agent Systems and belowSystems above 15 Agents Client PC Server PCPC Configuration Server PC Setup NT4 Event Log SettingsWindows NT Server 4.0 Modifications Create the C and SDX SharesPartition the Disk From the Tools menu, click Assign Drive LetterInstallation of Wallboard Card Advantech ISA Wallboard Card InstallationAdvantech PCI Wallboard Card Change Base I/O Port Address to 2e8Install Database Application Installing MsdeInstalling Microsoft SQL Installation Definition dialog, select Client Tools OnlyServer PC Setup Windows Event Log SettingsWindows 2000 Modifications Guest AccountsPartition the Disk Windows NT Workstation Modifications Client PC Setup Windows NT WorkstationMap Network Drive Client PC Setup Windows Windows 95 ModificationsWindows 98 Modifications Client PC Setup Windows 2000 Professional Install CCC Applications Installing CCCTrouble Shooting CCC InstallationCCC Client applications Report ManagerCCC User Access Starting CCC User AccessAdmin Administrator Rights System Supervisor No NameChange Server PC Name NT4 Server PCChange Server PC Name Spdropserver ArchiversqlChange Odbc Settings Windows 2000 Server Click on the Network Identification tabChange Client PC Names Operating SystemsWindows NT Workstation Windows 95/98Windows Administering the Database Requirements Telephone SystemNaming Directory Numbers Group Reporting IP400 in the Contact Center EnvironmentCall Center View and Wallboard Manager Report ManagerCCC reporting characteristics associated with Voice Manager Wallboard Installation Maintenance InstallationWallboard IntroductionWall Mounting Ceiling MountingRS485 Serial Connection Network AddressingAdditional Equipment Connection DetailsCompatible External Devices Socket View Pin Mini-DINPeriodic Maintenance and Inspection Cleaning Display ScreenLED Illumination Test Inspection LED Matrix Scanning InspectionSerial Connection & Dip-Switch Details Wallboard Terminal Box RJ45 Connector Pin Out DetailsDip-Switch Details Network Address Pin out ConnectionsBaud Rate Test FunctionsRS485 Communication Systems Ground LoopsWallboard Ceiling Mounting Serial Connection and Configuration Dip-switch NumberIf switch 7 and 8 are on at a power reset System Wiring RS485Periodic Maintenance & Inspection This page has deliberately been left blank Index Compact Contact Center

40DHB0002USBG specifications

The Avaya 40DHB0002USBG is a powerful and versatile device designed to meet the communication needs of modern businesses. Widely recognized in the realm of telecommunications, this product is part of Avaya's commitment to delivering advanced solutions that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 40DHB0002USBG is its robust audio quality. The device utilizes wideband audio technology to ensure crystal-clear voice clarity during conversations. This is essential for businesses where effective communication is crucial. The high-definition sound allows users to experience a more natural and engaging dialogue, reducing misunderstandings and improving overall efficiency.

Another significant characteristic of this device is its compatibility with Avaya's Unified Communications platform. The 40DHB0002USBG seamlessly integrates with Avaya Aura, enabling users to leverage advanced features such as presence management, instant messaging, and video conferencing. This integration promotes a more fluid communication experience across various channels, fostering teamwork and collaboration among employees.

The device is also designed with user-friendliness in mind. Its intuitive interface makes navigation simple, allowing users to access essential features without a steep learning curve. The ergonomic design and high-resolution display enhance usability, making it suitable for both office environments and remote work settings.

Security is a key consideration for modern communication devices, and the Avaya 40DHB0002USBG excels in this area. It offers features such as secure voice encryption to protect sensitive conversations and adhere to compliance standards. This assurance of security is especially critical for industries that handle confidential information.

In addition to its powerful communication capabilities, the Avaya 40DHB0002USBG supports various connectivity options, including USB and Ethernet interfaces. This flexibility enables easy integration into existing IT infrastructures, making deployment straightforward and minimizing disruption to business operations.

Overall, the Avaya 40DHB0002USBG stands out as a premier choice for organizations looking to enhance their communication infrastructure. Its blend of superior audio quality, compatibility with Unified Communications, user-friendly design, security features, and flexible connectivity options makes it an essential tool for driving productivity and collaboration in the workplace. As businesses continue to evolve in a digital-first environment, solutions like the Avaya 40DHB0002USBG are poised to lead the way in effective communication strategies.