Avaya 40DHB0002USBG manual Telephone System, Requirements, Naming Directory Numbers

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Telephone System

Requirements

 

 

 

 

Telephone System

Requirements

This section assumes that the installer is familiar with the basic programming of the Telephone System and the Programming manual is available.

Telephone System Software must be Level 3.0 or higher.

When using CCC applications, you can only use 4600/4400/2050/20CC handsets with ACD Agents logged on and Turret devices. However, Report Client obtains information on all devices.

Server Licenses are required for the applications. Listed below are the software license names as shown within manager.

 

Names in Manager

Description

 

 

CCC Server

Allows CCC to operate with the first 5 agents and

 

 

 

the first supervisor position. With this license you

 

 

 

get:

 

 

 

1 x Call Center View

 

 

 

1 x Wallboard Server

 

 

 

1 x Archiver

 

 

 

1 x Report Designer

 

 

 

1 x Report Viewer

 

 

 

1 x PC Wallboard.

 

 

 

 

 

 

CCC Agents

Required for each additional 10 agents

 

 

 

 

 

 

CCC Supervisor

Required for each extra supervisor position giving

 

 

 

access to report viewer and call center view.

 

 

 

 

 

 

CCC Soft Agent

Enables PC Wallboard to be used

 

 

 

 

 

 

 

 

 

 

 

 

 

Naming Directory Numbers

Since the Telephone System programming is reflected within the Compact Contact Center Manager applications, it is important to name the directory numbers (i.e. Agents, Groups, Trunks, DIDs, etc.).

It is also highly recommended that the directory names be unique to aid identification of specific directory number within the Standard Reports.

Where directory numbers of a specific type are unnamed, or when more than one directory number as a specific type has the same name, the Standard Reports will group data for those directory numbers as a single entity (e.g. all unnamed agents will be grouped together as a single agent called "No Name", and all DIDs named "Company DID" will be grouped together as a single DID called "Company DID, etc.).

If the directory numbers have not been named, then the terminology for the directory numbers implemented in the Contact Center Manager applications is:

Agent – ACD Agent (XXXX*) – XXXX

Group – Agt Group (XXXX) – XXXX

Trunk Grp – Trunk GP (XXXX) – XXXX

Tie Line (Trunk) – Tie Line (XXXX) – XXXX

DPNSS (Trunk) – DPNSS (XXXX) – XXXX

DASS (Trunk) – DASS (XXXX) – XXXX

POTS(TWC) – Alog (TWC) (XXXX) – XXXX * Where XXXX is the directory number.

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

Telephone System Page 29

Image 29
Contents Compact Contact Center Contents General IntroductionOverview Computer Systems System SpecificationExpansion Cards System SoftwareWallboard Connecting the CCC ServerWallboard Devices Agent Systems and below LimitationsClient PC Server PC Systems above 15 AgentsPC Configuration Event Log Settings Server PC Setup NT4Windows NT Server 4.0 Modifications Create the C and SDX SharesFrom the Tools menu, click Assign Drive Letter Partition the DiskAdvantech ISA Wallboard Card Installation Installation of Wallboard CardAdvantech PCI Wallboard Card Change Base I/O Port Address to 2e8Installing Msde Install Database ApplicationInstalling Microsoft SQL Installation Definition dialog, select Client Tools OnlyEvent Log Settings Server PC Setup WindowsWindows 2000 Modifications Guest AccountsPartition the Disk Map Network Drive Client PC Setup Windows NT WorkstationWindows NT Workstation Modifications Windows 95 Modifications Client PC Setup WindowsWindows 98 Modifications Client PC Setup Windows 2000 Professional Installing CCC Install CCC ApplicationsCCC Installation Trouble ShootingCCC Client applications Report ManagerStarting CCC User Access CCC User AccessAdmin Administrator Rights System Supervisor No NameNT4 Server PC Change Server PC NameChange Server PC Name Spdropserver ArchiversqlChange Odbc Settings Click on the Network Identification tab Windows 2000 ServerOperating Systems Change Client PC NamesWindows NT Workstation Windows 95/98Windows Administering the Database Naming Directory Numbers Telephone SystemRequirements IP400 in the Contact Center Environment Group ReportingCall Center View and Wallboard Manager Report ManagerCCC reporting characteristics associated with Voice Manager Installation Wallboard Installation MaintenanceWallboard IntroductionCeiling Mounting Wall MountingNetwork Addressing RS485 Serial ConnectionConnection Details Additional EquipmentCompatible External Devices Socket View Pin Mini-DINCleaning Display Screen Periodic Maintenance and InspectionLED Illumination Test Inspection LED Matrix Scanning InspectionWallboard Terminal Box RJ45 Connector Pin Out Details Serial Connection & Dip-Switch DetailsDip-Switch Details Network Address Pin out ConnectionsTest Functions Baud RateGround Loops RS485 Communication SystemsWallboard Ceiling Mounting Dip-switch Number Serial Connection and ConfigurationIf switch 7 and 8 are on at a power reset RS485 System WiringPeriodic Maintenance & Inspection This page has deliberately been left blank Index Compact Contact Center

40DHB0002USBG specifications

The Avaya 40DHB0002USBG is a powerful and versatile device designed to meet the communication needs of modern businesses. Widely recognized in the realm of telecommunications, this product is part of Avaya's commitment to delivering advanced solutions that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 40DHB0002USBG is its robust audio quality. The device utilizes wideband audio technology to ensure crystal-clear voice clarity during conversations. This is essential for businesses where effective communication is crucial. The high-definition sound allows users to experience a more natural and engaging dialogue, reducing misunderstandings and improving overall efficiency.

Another significant characteristic of this device is its compatibility with Avaya's Unified Communications platform. The 40DHB0002USBG seamlessly integrates with Avaya Aura, enabling users to leverage advanced features such as presence management, instant messaging, and video conferencing. This integration promotes a more fluid communication experience across various channels, fostering teamwork and collaboration among employees.

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In addition to its powerful communication capabilities, the Avaya 40DHB0002USBG supports various connectivity options, including USB and Ethernet interfaces. This flexibility enables easy integration into existing IT infrastructures, making deployment straightforward and minimizing disruption to business operations.

Overall, the Avaya 40DHB0002USBG stands out as a premier choice for organizations looking to enhance their communication infrastructure. Its blend of superior audio quality, compatibility with Unified Communications, user-friendly design, security features, and flexible connectivity options makes it an essential tool for driving productivity and collaboration in the workplace. As businesses continue to evolve in a digital-first environment, solutions like the Avaya 40DHB0002USBG are poised to lead the way in effective communication strategies.