Lucent Technologies merlin legend communications system manual Contents

Page 1

Document #: 555-640-136

Comcode 107 713 760

Issue 1, March 1996

MERLIN LEGEND®
Communications System
Releases 3.1 and 4.0
MLX Queued Call Console
Operator’s Guide
Contents
Your Queued Call Console	1
Describes the phone buttons and screens
Understanding Your DSS	2
Describes the DSS buttons, DSS Button Lights
Understanding Your QCC	3–5
Call and Fixed Feature Buttons	3–4
Call and Fixed Feature Button Lights, Tones, Rings	5
Feature Finder	6–8
Use to choose the right feature for the activity you want to perform.
Headsets	9
Headpieces, Headset Features
Call Handling	10–12
Call Delivery, Answering Calls, Making Calls, Hold	10
Conference, Join, Directing Calls	11
Returning Calls, Unsuccessfully Directed Calls, Responding to the Queue	12
Messaging	13–16
Messaging Feature Table	13
Send/Remove Message	14
Signaling, Direct Voice Mail, Receiving Messages	15
Leaving Messages, Posting Messages	16
Directories	17
Extension & System Directory, Personal Directory
Using Features	18
Often-Used Features	19–23
Account Codes, Alarm, Alarm Clock & Timer	19
Authorization Codes, Barge-In	20
Camp-On, Follow Me, Inspect	21
Night Service, Paging, Park	22
Pickup, Position Busy	23
Special Characters	24
Display Reference	25–26
Fixed Display Buttons, Home Screen, Menu Screen, Inspect Screen	25
Inspect Screens, Feature Screen	26
Notes & Reminders	27–28

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Contents Contents Page Your Queued Call Console Understanding Your DSS Understanding Your QCC Fixed-Feature ButtonsLetters G through Z Call ButtonsUnderstanding Your QCC Tones Call & Fixed-Feature Button LightsRings Tone MeaningHandling Console Basics If you want to Then Feature FinderSee Direct Voice Mail, p Answering and Directing Calls If you want to ThenMessaging Making Calls If you want to ThenHeadset Features HeadsetsHeadpieces Supra Binaural. Sound in both earsCall Delivery Call HandlingAnswering Calls Making CallsJoin ConferenceDirecting Calls Unsuccessfully Directed Calls Returning CallsResponding to the Queue Calls-in-Queue AlertFeature Telephones Screen/Button Messaging Feature TableMessaging Press the Send/Remove Message button Send/Remove MessagePress the Send/Remove Message button. Press the DSS button Direct Voice Mail SignalingReceiving Messages Press Direct Voice Mail button on the DSS pLeaving Messages To cancel a posted messagePosting Messages To post a messagePersonal Directory DirectoriesFeature Button/Screens Display Abbreviation Using FeaturesAlarm Often-Used FeaturesAlarm Clock & Timer Account CodesBarge-In Authorization CodesTo use Inspect Camp-OnFollow Me Paging Night ServicePark Position Busy PickupSpecial Characters Display Reference Inspecting a Fixed-Feature ButtonFixed Display Buttons Menu Screen Home ScreenFeature Screen Options Your Console Feature Displayed Feature ScreenInspecting a Call Button Screen Inspecting a Conference ScreenDelayed Call Forwarding Night ServiceQCC Backup Account Code EntryGroup Name Paging Groups Loudspeaker Paging Line Number Zone AllName