Lucent Technologies merlin legend communications system manual Your Queued Call Console

Page 3

Your Queued Call Console

Your Display Screen

Your telephone’s display is an alarm clock and timer (see p. 19), telephone directory (see p. 17), and message center (see pp. 13–16). Read the button descriptions on this page to find out how you can use your screen to locate and activate features or see who’s calling you. See pp. 25–26 for more information.

Home

Press to return to the Home screen and exit the current activity. The Home screen gives calling and timekeeping information, and prompts when you need help.

Menu

Press to program the phone, view messages, or select features available from the display (see More).

Voice Announce

If Voice Announce is enabled through system programming, press to make a Voice Announce call to another extension.

Note:

The one or two DSSs (Direct Station Selectors) that attach to your MLX-20L telephone are not shown here. See p. 2 for details.

More

The > appears on the screen when more information exists. Press More to advance through additional menus when necessary or to display more information about an incoming or active call.

Home

 

More

 

 

 

Menu

 

Inspct

7 Lines

24 Characters

TEL/OTHERJack (underside)OnMLX-10DP,MLX-16DP,

MLX-20L, and MLX-28D telephones is a connection for a

Multi-function Module (MFM).

DSS Jack (underside) On MLX-20L and MLX-28D telephones: connects to a DSS or PassageWay™ Direct ConnectSolutionorPassageWaySolution.

Inspct

Press Inspct and a Call button to display information about an incoming or active call. Press Inspct and a fixed feature button to see what feature is programmed on the button (see p. 21).

Unlabled Display Buttons

Press one to select the item next to it on the display.

Call and Fixed Feature Buttons

See pp. 3–4 for details.

Message Light

Volume

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press V or V to change the ringer loudness while the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message

 

 

 

 

 

 

 

 

 

 

 

 

Volume

 

 

 

 

 

 

 

ABC

 

DEF

 

 

 

 

phone is ringing, handset volume while you’re using the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

2

 

3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Feature

 

Transfer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

handset, or speaker volume while you’re using the speaker.

 

 

 

 

 

 

 

 

 

 

 

 

 

GHI

 

JKL

 

MNO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

 

5

 

6

 

 

 

 

 

 

 

 

Feature

 

 

 

 

 

 

 

 

 

 

HFAI

 

Conf

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PQRS

 

TUV

 

WXYZ

 

 

 

 

 

 

 

 

 

 

 

 

 

Mute

 

Drop

 

 

 

 

 

4

 

5

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press to display the Feature screen and select features.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OPER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Speaker

 

Hold

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0

 

 

 

 

 

 

 

 

 

 

HFAI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Not used on a QCC.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mute

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press to turn the speakerphone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

microphone on or off so that

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

you can or cannot be heard

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

by the caller.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

User Card Tray

Speaker

 

 

 

 

 

 

 

 

 

 

Hold

 

 

 

 

 

 

 

 

 

 

 

 

Pull out for quick reference.

Press to turn the speakerphone on/off

 

 

 

Press to put a call on hold

 

 

 

 

 

 

 

for hands-free conversation during a

 

 

 

(see p. 10).

 

 

 

 

 

 

 

call or when a call rings; or press to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

hang up a speakerphone call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Indicates a waiting message when the red LED is lit (see pp. 13–16).

Transfer

Press to send a call to another phone. It’s better to use the Start button (see p. 4).

Conf

Press to add a person to a conference (see p. 11).

Drop

Press Drop and a line button to disconnect a person from a conference call (see p. 11).

!CAUTION:

To clean your phone, unplug it from the wall jack and use a slightly dampened cloth. To prevent permanent damage, do not immerse the phone in water or any liquid, and do not use liquid or aerosol cleaners directly on the telephone.

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Contents Contents Page Your Queued Call Console Understanding Your DSS Call Buttons Fixed-Feature ButtonsUnderstanding Your QCC Letters G through ZUnderstanding Your QCC Tone Meaning Call & Fixed-Feature Button LightsTones RingsHandling Console Basics If you want to Then Feature FinderSee Direct Voice Mail, p Answering and Directing Calls If you want to ThenMessaging Making Calls If you want to ThenSupra Binaural. Sound in both ears HeadsetsHeadset Features HeadpiecesMaking Calls Call HandlingCall Delivery Answering CallsConference JoinDirecting Calls Calls-in-Queue Alert Returning CallsUnsuccessfully Directed Calls Responding to the QueueMessaging Feature Table Feature Telephones Screen/ButtonMessaging Send/Remove Message Press the Send/Remove Message buttonPress the Send/Remove Message button. Press the DSS button Press Direct Voice Mail button on the DSS p SignalingDirect Voice Mail Receiving MessagesTo post a message To cancel a posted messageLeaving Messages Posting MessagesPersonal Directory DirectoriesFeature Button/Screens Display Abbreviation Using FeaturesAccount Codes Often-Used FeaturesAlarm Alarm Clock & TimerAuthorization Codes Barge-InTo use Camp-On InspectFollow Me Night Service PagingPark Position Busy PickupSpecial Characters Home Screen Inspecting a Fixed-Feature ButtonDisplay Reference Fixed Display Buttons Menu ScreenInspecting a Conference Screen Feature ScreenFeature Screen Options Your Console Feature Displayed Inspecting a Call Button ScreenAccount Code Entry Night ServiceDelayed Call Forwarding QCC BackupPaging Groups Loudspeaker Paging Line Number Zone All Group NameName