Lucent Technologies merlin legend communications system manual Understanding Your QCC

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Understanding Your QCC

Fixed-Feature Buttons. Buttons for special operator functions and basic call handling:

Start begins directing the call and puts the caller on hold at Source (see p. 11).

Source reconnects you with the caller after you’ve begun directing a call (see p. 11).

Destination connects you with the person being called when you are directing a call (see p. 11).

Release completes a call and frees you for the next call. It also releases you from a 3-way conference (see p. 11).

Headset Auto Ans (Headset Auto Answer). When you use a headset, this button automatically connects you to the next call each time a new call arrives at your console. Pressing this button turns on the green light (see p. 9).

Handset/Headset Mute temporarily turns off the handset and headset microphone to allow you to talk to someone privately (see p. 9).

Headset Status allows you to switch between the handset and the headset (see p. 9).

Send/Remove Message turns co-workers’ Message lights on and off (see p. 14).

Position Busy temporarily prevents most calls from being sent to your console. You continue to receive calls to your extension and calls from co-workers who are using forwarding features (see p. 23).

Night Service turns on special telephone operation after business hours (see p. 22).

Alarm indicates that a problem has occurred with the system. Contact your system manager (see p. 19).

Cancel cancels a call-directing attempt and reconnects you to the original caller on hold at the Source button. The system moves the call to a Call button (see p. 11).

Join connects you, the original caller (Source), and the co-worker being called (Destination) in a 3-way conference (see p. 11).

Pool Status shows you the status of the outside line groups in your system.

Forced Release drops all callers (including you) from a call and frees you for another call (see p. 11).

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Contents Contents Page Your Queued Call Console Understanding Your DSS Letters G through Z Fixed-Feature ButtonsUnderstanding Your QCC Call ButtonsUnderstanding Your QCC Rings Call & Fixed-Feature Button LightsTones Tone MeaningFeature Finder Handling Console Basics If you want to ThenAnswering and Directing Calls If you want to Then See Direct Voice Mail, pMaking Calls If you want to Then MessagingHeadpieces HeadsetsHeadset Features Supra Binaural. Sound in both earsAnswering Calls Call HandlingCall Delivery Making CallsConference JoinDirecting Calls Responding to the Queue Returning CallsUnsuccessfully Directed Calls Calls-in-Queue AlertMessaging Feature Table Feature Telephones Screen/ButtonMessaging Send/Remove Message Press the Send/Remove Message buttonPress the Send/Remove Message button. Press the DSS button Receiving Messages SignalingDirect Voice Mail Press Direct Voice Mail button on the DSS pPosting Messages To cancel a posted messageLeaving Messages To post a messageDirectories Personal DirectoryUsing Features Feature Button/Screens Display AbbreviationAlarm Clock & Timer Often-Used FeaturesAlarm Account CodesAuthorization Codes Barge-InTo use Camp-On InspectFollow Me Night Service PagingPark Pickup Position BusySpecial Characters Fixed Display Buttons Menu Screen Inspecting a Fixed-Feature ButtonDisplay Reference Home ScreenInspecting a Call Button Screen Feature ScreenFeature Screen Options Your Console Feature Displayed Inspecting a Conference ScreenQCC Backup Night ServiceDelayed Call Forwarding Account Code EntryPaging Groups Loudspeaker Paging Line Number Zone All Group NameName
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