Lucent Technologies merlin legend communications system manual See Direct Voice Mail, p

Page 9

Feature Finder

Answering and Directing Calls

If you want to ...

Then

 

 

Answer a co-worker’s ringing telephone from your

See Pickup, p. 23.

console or pick up a call on hold at a co-worker’s

 

telephone.

 

 

 

Interrupt a co-worker’s call in an emergency or if

See Barge-In, p. 20.

you’re instructed to interrupt.

 

 

 

Direct a call to an extension and have it wait there

If your system does not have voice mail, see

until your co-worker is ready to answer it.

Camp-On, p. 21.

 

 

Put a call on hold and page a co-worker to pick up

See Park and Paging, p. 22.

the call at another telephone.

 

 

 

Notify co-workers that they have messages.

See Messaging, pp. 13–16.

 

 

Broadcast an announcement over the company’s

See Paging, p. 22.

loudspeaker system.

 

Page co-workers over their speakerphones.

 

 

 

Transfer directly to a co-worker’s voice mail.

See Direct Voice Mail, p. 15.

 

 

Signal a co-worker for meetings or visitors.

See Signaling, p. 15.

 

 

Announce a call on an extension’s speakerphone,

See Directing Calls, p. 11.

and transfer the call.

 

 

 

7

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Contents Contents Page Your Queued Call Console Understanding Your DSS Understanding Your QCC Fixed-Feature ButtonsLetters G through Z Call ButtonsUnderstanding Your QCC Tones Call & Fixed-Feature Button LightsRings Tone MeaningHandling Console Basics If you want to Then Feature FinderSee Direct Voice Mail, p Answering and Directing Calls If you want to ThenMessaging Making Calls If you want to ThenHeadset Features HeadsetsHeadpieces Supra Binaural. Sound in both earsCall Delivery Call HandlingAnswering Calls Making CallsConference JoinDirecting Calls Unsuccessfully Directed Calls Returning CallsResponding to the Queue Calls-in-Queue AlertMessaging Feature Table Feature Telephones Screen/ButtonMessaging Send/Remove Message Press the Send/Remove Message buttonPress the Send/Remove Message button. Press the DSS button Direct Voice Mail SignalingReceiving Messages Press Direct Voice Mail button on the DSS pLeaving Messages To cancel a posted messagePosting Messages To post a messagePersonal Directory DirectoriesFeature Button/Screens Display Abbreviation Using FeaturesAlarm Often-Used FeaturesAlarm Clock & Timer Account CodesAuthorization Codes Barge-InTo use Camp-On InspectFollow Me Night Service PagingPark Position Busy PickupSpecial Characters Display Reference Inspecting a Fixed-Feature ButtonFixed Display Buttons Menu Screen Home ScreenFeature Screen Options Your Console Feature Displayed Feature ScreenInspecting a Call Button Screen Inspecting a Conference ScreenDelayed Call Forwarding Night ServiceQCC Backup Account Code EntryPaging Groups Loudspeaker Paging Line Number Zone All Group NameName