Lucent Technologies merlin legend communications system manual Understanding Your DSS

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Understanding Your DSS

Fixed Page Buttons

Press the fixed Page buttons to change the page of telephone numbers accessible to your DSS. The green light turns on next to the Page button that is active. If you have one DSS, Page 1 accesses the first 50 extensions, Page 2 accesses the second 50 extensions, Page 3 accesses the third 50 extensions. If you have two DSSs, Page 1 accesses the first 100 extensions, Page 2 accesses the second 100 extensions, Page 3 accesses the third 100 extensions.

Message Status Button

When Message Status is on, the red lights next to the DSS buttons turn on for extensions with messages from system operators. Messages from other sources (such as co-workers and fax

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DSS Buttons

Each DSS has 50 DSS buttons, arranged in 5 columns of 10 buttons each. DSS buttons have numbers assigned in consecutive order, starting with the top left corner button. Each button can have 3 numbers assigned to it, which can correspond to the following:

Extension numbers for directing or making calls to co-workers (see pp. 10–12)

Paging numbers for paging co-workers over speakerphones or

loudspeaker system (see p. 22)

• Numbers for parking calls to the system operator park zones (see p. 22)

• Pools and lines for monitoring the pools’ current status

Direct Voice Mail

Press this button to transfer a call directly to a co-worker’s voice mail (see p. 15).

Reserved Buttons

These buttons are reserved for future use.

machines) do not cause the red lights to turn on. The green light next to the Message Status button turns on when the button is pressed to tell you that the lights on the DSS are showing Message Status. Pressing the button again turns off Message Status and the green light.

- DSS Button Lights -

 

Light

Button/Meaning

 

 

 

Off

Extensions. Phone is not in use and Do Not Disturb is off. With the Message

 

 

 

 

Status button, the Message light is off at the extension.

 

 

 

 

Pool. One or more lines in the pool are available.

 

 

 

 

Line. Not in use (available).

 

 

 

 

Group Page, Page All, Park Zone. Not in use (available).

 

 

 

 

Calling Group. The numbering of calls waiting for calling group are fewer than the

 

 

 

 

programmed maximum.

 

 

 

Steady

Extensions. A co-worker is on phone, a call is on hold, or Do Not Disturb is on.

 

 

 

 

 

 

With the Message Status button, the Message light is on at the extension.

 

 

 

 

Pool. All lines in the pool are busy.

 

 

 

 

Line. In use (not available).

 

 

 

 

Group Page, Page All. In use (not available).

 

 

 

 

Calling Group. The number of calls waiting for the calling group is equal to or

 

 

 

 

more than the programmed maximum.

 

 

 

Fast flashing

Extensions. A co-worker is calling you, or a parked call or call on hold is

 

 

 

 

 

 

 

 

 

 

returning to you.

 

 

 

 

Line. A parked or held call is returning to you.

 

 

 

Slow flashing

Extensions. A call directed to this extension is returning to you.

 

 

 

 

 

 

 

 

 

 

Line. A call is ringing on this line at your console or at a co-worker’s phone.

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Contents Contents Page Your Queued Call Console Understanding Your DSS Fixed-Feature Buttons Understanding Your QCCLetters G through Z Call ButtonsUnderstanding Your QCC Call & Fixed-Feature Button Lights TonesRings Tone MeaningFeature Finder Handling Console Basics If you want to ThenAnswering and Directing Calls If you want to Then See Direct Voice Mail, pMaking Calls If you want to Then MessagingHeadsets Headset FeaturesHeadpieces Supra Binaural. Sound in both earsCall Handling Call DeliveryAnswering Calls Making CallsJoin ConferenceDirecting Calls Returning Calls Unsuccessfully Directed CallsResponding to the Queue Calls-in-Queue AlertFeature Telephones Screen/Button Messaging Feature TableMessaging Press the Send/Remove Message button Send/Remove MessagePress the Send/Remove Message button. Press the DSS button Signaling Direct Voice MailReceiving Messages Press Direct Voice Mail button on the DSS pTo cancel a posted message Leaving MessagesPosting Messages To post a messageDirectories Personal DirectoryUsing Features Feature Button/Screens Display AbbreviationOften-Used Features AlarmAlarm Clock & Timer Account CodesBarge-In Authorization CodesTo use Inspect Camp-OnFollow Me Paging Night ServicePark Pickup Position BusySpecial Characters Inspecting a Fixed-Feature Button Display ReferenceFixed Display Buttons Menu Screen Home ScreenFeature Screen Feature Screen Options Your Console Feature DisplayedInspecting a Call Button Screen Inspecting a Conference ScreenNight Service Delayed Call ForwardingQCC Backup Account Code EntryGroup Name Paging Groups Loudspeaker Paging Line Number Zone AllName