Lucent Technologies merlin legend communications system manual Pickup, Position Busy

Often-Used Features

- Pickup -

Use Pickup to pick up a call:

•Parked by you or another operator in a park zone

•Parked at an extension by a co-worker

•Put on hold at an extension

•Ringing at a line or extension

•Ringing at an extension for a Pickup group of which you are a member (ask your system manager whether you are in a Pickup group).

If you pick up a call for a Pickup group, you do not need to know which extension in the group is receiving the call.

To use Individual Pickup:

1.Press the Home button.

2.Select Pickup.

3.Dial the extension number or press the DSS button for the extension.

OR

Dial the line number where the call is ringing or press the DSS button for the line.

OR

Press the DSS button for the park zone.

To use Group Pickup:

1.Press the Home button.

2.Select Pickup Grp.

- Position Busy -

Use Position Busy when you want to prevent most calls from ringing at your console.

When you turn on Position Busy, the only calls that ring at your console are calls made directly to your extension number and calls that are sent to your extension from co-workers using the Forward and Follow Me features. All other calls go to another operator or to a telephone that is a member of a calling group programmed by the system manager to be a backup position.

Note: If no other operator position is available for backup and/or if there is no Position Busy backup programmed in your system, Position Busy does not work.

To use Position Busy:

1.Press the Position Busy button to turn on the feature.

The green light next to the button goes on.

2.Press the Position Busy button again to turn off the feature.

The green light next to the button goes off.

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