Lucent Technologies merlin legend communications system manual Conference, Join, Directing Calls

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Call Handling

- Conference -

Use this feature to connect yourself, up to two other inside extensions, and up to two outside participants. All calls are joined on a single Call button. You can only drop yourself or the most recently added participant from the conference call.

1.Make the first call. Announce call if necessary.

2.Press the Conf button to put the call on hold. The system automatically selects another Call button.

3.Dial the next telephone number or extension,

OR

Press the DSS button.

4.Announce call if necessary and press the Conf button.

If the person is unavailable, press the Drop button and press the Call button to rejoin the conference.

5.To add more participants, repeat Steps 2–4.

•To drop out of the conference temporarily, press the Hold button.

•To rejoin the conference, press the Call button for the conference.

•To disconnect the most recently added participant, press the Drop button.

6.To end the conference, press the Forced Release button.

-Join -

Use this feature to connect yourself and two outside or inside participants.

1.Make the first call (see Making Calls, p. 10).

2.Press the Start button.

3.Dial the next number (including the dial-out code) or extension.

4.Press the Join button.

5.To drop out of the conference, press the Release button,

OR

To end the conference, press the Forced Release button.

- Directing Calls -

You can direct a call and announce it or not. Check with your system manager to find out whether automatic completion is programmed for your console.

To direct a call without announcing and with automatic completion:

Press the DSS button for the co-worker who will receive the call.

To direct a call without announcing or automatic completion:

1.Press the DSS button for the co-worker who should receive the call.

2.Press the Release button.

To direct a call without announcing, automatic completion, or a DSS button:

1.Press the Start button.

2.Dial the extension.

3.Press the Release button. To direct a call and announce it:

1.To put the caller on hold at the Source button, press the Start button.

2.To announce the call on the remote telephone’s speakerphone (Voice Announce), press the Call 5 button. Otherwise, go to step 3.

3.Dial the extension or press the DSS button for the person to receive call. (If busy, see below.)

A .Announce the call:

•Press the Source button to return to the caller. If you do this, use the Destination button to return to the call recipient,

OR

•Press Cancel to drop the called extension and return to the caller,

OR

•Press the Join button for a 3-way conference.

5.To complete the call direction, hang up or press the Release button,

OR

To disconnect all parties, press the Forced Release button.

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Contents Contents Page Your Queued Call Console Understanding Your DSS Understanding Your QCC Fixed-Feature ButtonsLetters G through Z Call ButtonsUnderstanding Your QCC Tones Call & Fixed-Feature Button LightsRings Tone MeaningHandling Console Basics If you want to Then Feature FinderSee Direct Voice Mail, p Answering and Directing Calls If you want to ThenMessaging Making Calls If you want to ThenHeadset Features HeadsetsHeadpieces Supra Binaural. Sound in both earsCall Delivery Call HandlingAnswering Calls Making CallsJoin ConferenceDirecting Calls Unsuccessfully Directed Calls Returning CallsResponding to the Queue Calls-in-Queue AlertFeature Telephones Screen/Button Messaging Feature TableMessaging Press the Send/Remove Message button Send/Remove MessagePress the Send/Remove Message button. Press the DSS button Direct Voice Mail SignalingReceiving Messages Press Direct Voice Mail button on the DSS pLeaving Messages To cancel a posted messagePosting Messages To post a messagePersonal Directory DirectoriesFeature Button/Screens Display Abbreviation Using FeaturesAlarm Often-Used FeaturesAlarm Clock & Timer Account CodesBarge-In Authorization CodesTo use Inspect Camp-OnFollow Me Paging Night ServicePark Position Busy PickupSpecial Characters Display Reference Inspecting a Fixed-Feature ButtonFixed Display Buttons Menu Screen Home ScreenFeature Screen Options Your Console Feature Displayed Feature ScreenInspecting a Call Button Screen Inspecting a Conference ScreenDelayed Call Forwarding Night ServiceQCC Backup Account Code EntryGroup Name Paging Groups Loudspeaker Paging Line Number Zone AllName
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