Panasonic KXTG9471B, KX-TG9472B, KX-TG9471B, KXTG9472B Problem Cause/solution, Caller ID Problem

Page 47

 

 

Useful Information

 

 

 

 

Making/answering calls, intercom

 

 

 

 

 

 

Problem

Cause/solution

is flashing.

 

R The handset is too far from the base unit. Move closer.

 

 

 

R The base unit’s AC adaptor is not properly connected.

 

 

Reconnect AC adaptor to the base unit.

 

 

R The handset is not registered to the base unit. Register it

 

 

(page 31).

 

 

 

 

Noise is heard, sound cuts in and out.

R You are using the base unit or handset in an area with high

 

 

electrical interference. Re-position the base unit and use the

 

 

handset away from sources of interference.

 

 

R Move closer to the base unit.

 

 

R If you use a DSL/ADSL service, we recommend connecting

 

 

a DSL/ADSL filter between the base unit and the telephone

 

 

line jack. Contact your DSL/ADSL provider for details.

 

 

 

 

The handset and/or base unit does

R The ringer volume is turned off. Adjust the ringer volume

not ring.

(page 16).

 

 

R Night mode is turned on. Turn it off (page 30).

 

 

 

 

I cannot make a call.

R The dialing mode may be set incorrectly. Change the setting

 

 

(page 14).

 

 

R The handset is too far from the base unit. Move closer and

 

 

try again.

 

 

 

 

I cannot make long distance calls.

R Make sure that you have long distance service.

 

 

 

 

 

 

 

 

Caller ID

Problem

Caller information is not displayed.

Caller information is displayed late.

The caller list/incoming phone numbers are not edited automatically.

Cause/solution

R You must subscribe to Caller ID service. Contact your service provider/telephone company for details.

R If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.

R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

R The name display service may not be available in some areas. Contact your service provider/telephone company for details.

R Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.

R Depending on your service provider/telephone company, the unit may display the caller’s information at the 2nd ring or later.

R Move closer to the base unit.

R The Caller ID number auto edit feature is turned off. Turn it on and try again (page 28).

R You need to call back the edited number to activate Caller ID number auto edit.

For assistance, please visit http://www.panasonic.com/help

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Contents Before initial use, see Getting Started on Table of Contents Model composition Accessory informationSupplied accessories Expanding your phone system Additional/replacement accessoriesAccessory item Order number Following operations are possible simultaneously System capabilitiesTelephone Plug-in for Microsoft Office Outlook overview Maximum of 5 parties are availableFor your safety Important safety instructions Correct Wrong Setting upConnecting the AC adaptor/corded handset Connecting the telephone line cordIf you use the unit as a single-line telephone only If you subscribe to a DSL/ADSL serviceBattery installation Battery level Icon Battery chargingDuring a power failure Base unit ControlsMoffn Mpausen Mredialn Display/indicatorsBelt clip HandsetDate and time Initial settingsUSB indicator on the base unit Line 1 indicator/LINE 2 indicator onPage Making calls Temporary ringer off Useful features during a callAdjusting the ringer volume Answering callsMute For call waiting or Call Waiting Caller ID service usersTemporary tone dialing for rotary/ pulse service users Privacy modeMbN Privacy a Mselectn MbN On or Off a Mselectn Using the other line during a callTemporarily turning call privacy on/off System requirements Telephone Plug-in settingsInstalling the Telephone Plug-in Making a call from the Microsoft Outlook contact list Connecting a computer to the base unit with mini USB cableMaking a call from Telephone Plug-in Hanging up a call Making a call from the caller listMaking a call by entering a phone number in the toolbar Making a call from the redial listCaller Information ----B Telephone Plug-in toolbar settingsTelephone Plug-in pop-up window for incoming call Maddn Base unit/handset phonebookAdding entries GroupsMgroupn Finding and calling from a phonebook entryEditing entries Erasing entriesMoffn Copying phonebook entriesChain dial Copying an entryDisplay the menu tree and direct command code table Programmable settings#211 Sub-menu Settings CodeHandset Main menu Answering device Sub-menu Settings Code #303#101 #201#237 #238#110 #194#130 #131Mselectn a Moffn AlarmAdditional handsets Registering a unitOperating additional units Registering a handset to the base unitRinger ID Using Caller ID serviceCaller ID features Caller listMcalln Caller ID number auto edit featureEditing a caller’s phone number before calling back Erasing selected caller informationMsaven Erasing all caller informationStoring caller information to the phonebook Greeting message Answering systemTurning the answering system on/off Erasing all messages Listening to messages using the base unitPlaying back the greeting message Calling back Caller ID subscribers onlyOperating the answering system Listening to messages using the handsetVoice guidance Using the answering system remotelyRemote commands Number of rings before the unit answers a call Answering system settingsHandset Moffn For voice mail service subscribers Turning on the answering system remotelyCaller’s recording time Turning VM tone detection on/off Voice mail serviceVoice Mail message indication Voice mail VM tone detectionMaking an intercom call IntercomHandset locator Transferring callsAnswering a transferred call Base unit Conference callsConference call with 2 outside calls Conference call with an outside call and an intercom call Charger Wall mountingDisplay message Error messagesCause/solution Battery recharge Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Programmable settings ProblemCaller ID Problem Problem Cause/solutionRecorded by your service provider/telephone company, not Answering system Problem Cause/solutionLiquid damage Problem Cause/solution Telephone Plug-in Problem Cause/solutionFCC and other information FCC RF Exposure Warning SpecificationsInstalación Guía Rápida EspañolaCargador Sugerencias de operación Operaciones básicas Interconexión del teléfono Preguntas frecuentes Customer Services Directory United States and Puerto Rico Customer servicesPanasonic Corporation of North America Warranty For United States and Puerto RicoLimited Warranty Limits And Exclusions Index Page Page For your future reference If your product is not working properly
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