Panasonic KX-TG9472B, KX-TG9471B, KXTG9472B, KXTG9471B Answering system Problem Cause/solution

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Useful Information

Problem

I cannot dial the phone number edited in the caller list.

Time on the unit has shifted.

The 2nd caller’s information is not displayed during an outside call.

Cause/solution

R The phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 33).

R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off)

(page 28).

R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/ telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

Answering system

Problem		Cause/solution
The unit does not record new		R The answering system is not turned on for the line you wish
messages.		to record messages from. Select the desired line or both
		lines, then turn the answering system on (page 35).
		R The message memory is full. Erase unwanted messages
		(page 36).
		R The answering system is activated for both lines, and the 1st
		caller is leaving a voice message. The 2nd caller cannot
		leave a message, but the caller information will be stored
		(page 32).
		R If you subscribe to a voice mail service, messages are
		recorded by your service provider/telephone company, not
		your telephone. Change the unit’s number of rings setting or
		contact your service provider/telephone company (page 39).

I cannot operate the answering		R Someone is using the unit. Wait for the other user to finish.
system.		R A caller is leaving a message. Wait for the caller to finish.
		R The handset is too far from the base unit. Move closer.

I cannot operate the answering		R You are entering the wrong remote access code. If you have
system remotely.		forgotten your remote access code, enter the remote access
		code setting to check your current code (page 38).
		R Press each key firmly.
		R The answering system is turned off. Turn it on (page 39).

48	For assistance, please visit http://www.panasonic.com/help

Image 48

Contents Before initial use, see Getting Started on Table of Contents Accessory information Supplied accessoriesModel composition Additional/replacement accessories Accessory item Order numberExpanding your phone system System capabilities Telephone Plug-in for Microsoft Office Outlook overviewMaximum of 5 parties are available Following operations are possible simultaneouslyFor your safety Important safety instructions Setting up Connecting the AC adaptor/corded handsetConnecting the telephone line cord Correct WrongIf you subscribe to a DSL/ADSL service Battery installationIf you use the unit as a single-line telephone only Battery charging During a power failureBattery level Icon Controls Base unitDisplay/indicators Belt clipHandset Moffn Mpausen MredialnInitial settings USB indicator on the base unitLine 1 indicator/LINE 2 indicator on Date and timePage Making calls Useful features during a call Adjusting the ringer volumeAnswering calls Temporary ringer offFor call waiting or Call Waiting Caller ID service users Temporary tone dialing for rotary/ pulse service usersPrivacy mode MuteUsing the other line during a call Temporarily turning call privacy on/offMbN Privacy a Mselectn MbN On or Off a Mselectn Telephone Plug-in settings Installing the Telephone Plug-inSystem requirements Connecting a computer to the base unit with mini USB cable Making a call from Telephone Plug-inMaking a call from the Microsoft Outlook contact list Making a call from the caller list Making a call by entering a phone number in the toolbarMaking a call from the redial list Hanging up a callTelephone Plug-in toolbar settings Telephone Plug-in pop-up window for incoming callCaller Information ----B Base unit/handset phonebook Adding entriesGroups MaddnFinding and calling from a phonebook entry Editing entriesErasing entries MgroupnCopying phonebook entries Chain dialCopying an entry MoffnProgrammable settings Display the menu tree and direct command code tableSub-menu Settings Code Handset Main menu Answering device Sub-menu Settings Code#303 #211#201 #237#238 #101#194 #130#131 #110Alarm Mselectn a MoffnRegistering a unit Operating additional unitsRegistering a handset to the base unit Additional handsetsUsing Caller ID service Caller ID featuresCaller list Ringer IDCaller ID number auto edit feature Editing a caller’s phone number before calling backErasing selected caller information McallnErasing all caller information Storing caller information to the phonebookMsaven Answering system Turning the answering system on/offGreeting message Listening to messages using the base unit Playing back the greeting messageCalling back Caller ID subscribers only Erasing all messagesListening to messages using the handset Operating the answering systemUsing the answering system remotely Remote commandsVoice guidance Answering system settings Handset Moffn For voice mail service subscribersTurning on the answering system remotely Number of rings before the unit answers a callCaller’s recording time Voice mail service Voice Mail message indicationVoice mail VM tone detection Turning VM tone detection on/offIntercom Handset locatorTransferring calls Making an intercom callConference calls Conference call with 2 outside callsConference call with an outside call and an intercom call Answering a transferred call Base unitWall mounting ChargerError messages Cause/solutionDisplay message Troubleshooting General use Problem Cause/solutionProgrammable settings Problem Battery recharge Problem Cause/solutionProblem Cause/solution Caller ID ProblemAnswering system Problem Cause/solution Recorded by your service provider/telephone company, notTelephone Plug-in Problem Cause/solution Liquid damage Problem Cause/solutionFCC and other information Specifications FCC RF Exposure WarningGuía Rápida Española InstalaciónCargador Sugerencias de operación Operaciones básicas Interconexión del teléfono Preguntas frecuentes Customer services Customer Services Directory United States and Puerto RicoWarranty For United States and Puerto Rico Panasonic Corporation of North AmericaLimited Warranty Limits And Exclusions Index Page Page If your product is not working properly For your future reference