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HP Presario 5660, 5665 Fix wireless connection, Find network settings for wireless connection, Fix Wi-FiDirect connection, NOTE:, NOTE:, NOTE:, Wireless, Settings

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Network and connection issues

What do you want to do?

Fix wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor	The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.

Use an HP online	Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from
troubleshooting wizard	connecting to the printer.
	● Troubleshoot your wireless problem, whether your printer has never been connected or it
	was connected and is no longer working.
	● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer
	from connecting to the printer.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for wireless troubleshooting

Check the network configuration or print the wireless test report to assist in diagnosing network connection issues.

1.From the Home screen, touch (Wireless) and then touch (Settings).

2.Touch Print Reports. and then touch Display Network Configuration or Print Wireless Test Report.

Find network settings for wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor	The HP Print and Scan Doctor is a utility that can tell you the network name
	(SSID) and password (network key).

Use an HP online troubleshooting	Learn how to find your network name (SSID) and wireless password.
wizard

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Fix Wi-Fi Direct connection

Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

84 Chapter 8 Solve a problem

ENWW

Contents

Page Page Table of contents Page Page Page 1How do I 2Get started Front view Back view Overview of buttons and lights Control panel display icons Page Recommended papers for printing ●HP Photo Value Packs Business documents ●HP Premium Presentation Paper 120g Matte ●HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy ●HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt Order HP paper supplies Tips for selecting and using paper To load small-sizepaper To load full-sizepaper To load legal paper To load envelopes Page To load original on the scanner glass Windows All Apps Windows Vista Windows XP Start 2.Touch Preferences Sleep Mode 4.Touch After 5 minutes or After 10 minutes, or After 15 minutes Page Visual Mobility Support 3Print To print photos from a memory device Continue Edit Print Settings) to use such features as Red Eye Removal or Photo Fix To print a photo from the computer (OS X) File Show Details Orientation Paper Type/Quality To print a document To print documents (OS X) Settings To print on both sides of the page Flip on Long Edge Flip on Short Edge Print on Both Sides Paper/Output Page To print in maximum dpi mode Printer Features Yes Print in Max DPI To print using maximum dpi (OS X) Tips for printing from a computer Tips for ink and paper Ink Printer settings tips Advanced Options HP ENVY 5660 series Grayscale Notes 4Use Web Services ePrint HP Printables To set up Web Services using the printer control panel 2.Touch Web Services Setup Accept Auto Update To set up Web Services using the embedded web server Page To ePrint a document from anywhere Page Page Page Page Tips for printing apps and using HP ePrint 5Copy and scan Make a 1-sidedcopy 2–Sided 1:2 1:1 Back Scan to a computer Scan to a memory device Scan to Email Set up Scan to Email Use Scan to Email Change account settings Scan using Webscan To scan using Webscan Start Scan Page 6Work with cartridges To check the estimated ink levels from the printer control panel To check the ink levels from the printer software (Windows) Estimated Ink Levels To check the ink levels from HP Utility 3.Click Supplies Status To replace the cartridges Page Locate the cartridge number on the printer Locate the cartridge number in the printer software Shop Shop For Supplies Online To find the print cartridge reorder numbers Exit single-cartridgemode Page To disable the usage information function Automatically Send Anonymous Data Store Anonymous Usage Information Page 7Connect Your Printer Before you begin Set up the printer on your wireless network Change the connection type Test the wireless connection Turn on or off the wireless capability of the printer Connect wirelessly to the printer without a router b.Click Printer Setup & Software, and then select Connect a new printer To print from a wireless-capablecomputer (OS X) a.Open System Preferences Print & Fax Printers & Scanners Page CAUTION: To print the network configuration page 2.Touch Reports and then touch Network Configuration Report To change IP settings Automatic Toolbox (Windows) HP Utility (OS X) Open the embedded Web server About cookies Wireless Off Not Connected Wireless Setup Wizard 8Solve a problem Clear a paper jam Read general instructions in the Help for clearing paper jams Page Clear a print carriage jam Read general instructions in the Help for clearing a print carriage jams Learn how to avoid paper jams Solve paper-feedproblems ●Pages are skewing ●Multiple pages are being picked up To clean cartridge contacts Page Fix problems with page not printing (unable to print) Read general instructions in the Help for unable to print issues Page System and Maintenance Print Spooler service My Computer ii.Click Manage, and then click Services and Applications Restart Fix print quality issues Read general instructions in the Help for resolving print quality issues Page To clean the cartridges from the printer display Clean Printhead All HP Contacts To align print cartridges from the software Align Fix ink smears on printouts Page Page Fix wireless connection Find network settings for wireless connection Fix Wi-FiDirect connection Convert USB connection to wireless TIP: To extract the automatic output tray extender manually The printer shuts down unexpectedly Printhead alignment fails Resolve printer failure Register printer Support process HP support by phone Phone support period Placing a call Additional warranty options ATechnical information Page System requirements Environmental specifications Print specifications Scan specifications Copy specifications Cartridge yield Print resolution Eco-Tips Paper use Plastics Material safety data sheets HP inkjet supplies recycling program Power consumption Disposal of waste equipment by users Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT Toxic and hazardous substance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) Regulatory model identification number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord GS Statement (Germany) Declaration of conformity Regulatory information for wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Notice to users in Mexico Wireless notice to users in Japan BErrors (Windows) Page Page Solution 1: Turn the printer off and on Solution 2: Install the ink cartridges correctly Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index