Copy issues, Troubleshoot copy problems | HP 5660, 5665 specs

Copy issues

Troubleshoot copy problems.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46

82 Chapter 8 Solve a problem

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HP 5660, 5665 manual Copy issues, Troubleshoot copy problems

Contents

HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Printer parts Front view Feature Back view Control panel and status lights Overview of buttons and lights Control panel display icons Icon Purpose Recommended papers for printing Paper basicsPhoto printing Business documents Everyday printing Tips for selecting and using paper Order HP paper supplies To load small-size paper Load mediaTo load full-size paper To load legal paper To load envelopes Enww Load original To load original on the scanner glass Open the HP printer software Windows Sleep mode Touch Preferences To change Auto-Off setting Auto-Off Accessibility VisualMobility Support Print To print photos from a memory device Print photosTo print a photo from the printer software To print a photo from the computer OS Quality Best or Maximum dpi To print a document Print documentsTo print documents OS To print on both sides Print on both sides duplexingTo print on both sides of the page OS Print with AirPrint Print using the maximum dpi To print in maximum dpi modeTo print using maximum dpi OS Quality Maximum dpi Printer settings tips Tips for print successTips for printing from a computer Tips for ink and paper Printer settings tips Use Web Services EPrint What are Web Services?HP Printables Set up Web Services To set up Web Services using the printer control panelTouch Web Services Setup To set up Web Services using the embedded web server Enww Print with HP ePrint To ePrint a document from anywhere Click here to go online for more information Use HP Printables Use the HP Connected website To remove Web Services Remove Web ServicesSettings Touch Remove Web Services Tips for using Web Services Tips for printing apps and using HP ePrint Copy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy To enable the scan to a computer feature Windows To enable the scan to a computer feature OSScan Scan to a computer Scan to a memory device Touch Start ScanTo scan an original from HP printer software Windows Scan area, click Scan a Document or Photo To set up Scan to Email Scan to EmailTouch Continue Touch Scan to Email Scan using Webscan To change account settingsTo enable Webscan Security section, click Administrator Settings To scan using Webscan Tips for copy and scan success Work with cartridges Check the estimated ink levels To check the ink levels from the printer software WindowsTo check the ink levels from HP Utility Click Supplies Status Replace the cartridges To replace the cartridges Enww Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software To find the print cartridge reorder numbers Use single-cartridge mode Exit single-cartridge mode Cartridge warranty information To disable the usage information function Anonymous usage information storage Tips for working with cartridges Connect Your Printer Set up the printer for wireless communication Set up the printer on your wireless networkTouch Wireless Settings Touch Wireless Setup Wizard Before you begin Turn on or off the wireless capability of the printer Test the wireless connectionChange the connection type Connect wirelessly to the printer without a router Guidelines for using Wi-Fi DirectTo print from a wireless-capable mobile device To print from a wireless-capable computer Windows To print from a wireless-capable computer OS Open System Preferences Enww Change network settings To print the network configurationTouch Reports and then touch Network Configuration Report To change IP settings Advanced printer management tools for networked printers Toolbox WindowsHP Utility OS To open the Toolbox To open the embedded Web server using Wi-Fi Direct Open the embedded Web serverAbout cookies To open the embedded Web server via network Tips for setting up and using a networked printer Solve a problem Clear a paper jam Jams and paper-feed issuesTo clear an internal paper jam Enww Clear a print carriage jam Resolve a print carriage jam Solve paper-feed problems Learn how to avoid paper jamsPaper is not picked up from a tray Pages are skewing Multiple pages are being picked up Ink cartridge issues To clean cartridge contacts Ink cartridge issues Printing issues Fix problems with page not printing unable to printResolve print issues To verify that the printer is not paused or offline To verify that the printer is set as the default printer To restart the print spoolerWindows 8.1 and Windows Windows Ii. Click Manage, and then click Services and Applications Windows VistaWindows XP To clear the print queue Fix print quality issues To check the power connection and reset the printer To improve print quality To align the cartridges from the printer software To print a diagnostics page from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer software To align the cartridges from the printer display To align print cartridges from the software To clean the cartridges from the printer displayTo print a test Click Clean Printheads To automatically clean the print headClick Test Copy issues Troubleshoot copy problems Scan issues Solve scan problems Network and connection issues Fix wireless connectionFind network settings for wireless connection Fix Wi-Fi Direct connection Convert USB connection to wireless Printer hardware issues To extract the automatic output tray extender manuallyPrinter shuts down unexpectedly Printhead alignment fails Resolve printer failure Register printer Support process HP supportHP support by phone Additional warranty options Phone support period Placing a call Technical information Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specifications Copy specifications Cartridge yield Print resolution Eco-Tips Environmental product stewardship programPaper use Material safety data sheets Power consumptionPlastics HP inkjet supplies recycling program Epeat Enww Regulatory information Regulatory model identification number Regulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 1 Turn the printer off and on Ink cartridge problemSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww