Clear a print carriage jam, Resolve a print carriage jam | HP 5665

b.Carefully turn the printer on its side to expose the bottom of the printer.

c.Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.

If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.

d.Carefully turn the printer up again.

e.Push the paper tray back in.

7.Press the (Power button) again to turn the printer on.

Clear a print carriage jam

Resolve a print carriage jam.	Use an HP online troubleshooting wizard
	If something is blocking the print carriage or it does not move
	easily, get step-by-step instructions.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

ENWW	Jams and paper-feed issues 69

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HP 5665, 5660 manual Clear a print carriage jam, Resolve a print carriage jam

Contents

HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Front view Printer parts Back view Feature Overview of buttons and lights Control panel and status lights Control panel display icons Icon Purpose Paper basics Recommended papers for printingPhoto printing Everyday printing Business documents Order HP paper supplies Tips for selecting and using paper Load media To load small-size paperTo load full-size paper To load legal paper To load envelopes Enww To load original on the scanner glass Load original Open the HP printer software Windows Touch Preferences Sleep mode Auto-Off To change Auto-Off setting Support AccessibilityVisual Mobility Print Print photos To print photos from a memory deviceTo print a photo from the printer software Quality Best or Maximum dpi To print a photo from the computer OS Print documents To print a documentTo print documents OS Print on both sides duplexing To print on both sidesTo print on both sides of the page OS Print with AirPrint Quality Maximum dpi Print using the maximum dpiTo print in maximum dpi mode To print using maximum dpi OS Tips for ink and paper Printer settings tipsTips for print success Tips for printing from a computer Printer settings tips Use Web Services What are Web Services? EPrintHP Printables To set up Web Services using the embedded web server Set up Web ServicesTo set up Web Services using the printer control panel Touch Web Services Setup Enww To ePrint a document from anywhere Print with HP ePrint Click here to go online for more information Use HP Printables Use the HP Connected website Remove Web Services To remove Web ServicesSettings Touch Remove Web Services Tips for printing apps and using HP ePrint Tips for using Web Services Copy and scan Copy documents Make a 1-sided copyMake a 2-sided copy Scan to a computer To enable the scan to a computer feature WindowsTo enable the scan to a computer feature OS Scan Scan area, click Scan a Document or Photo Scan to a memory deviceTouch Start Scan To scan an original from HP printer software Windows Touch Scan to Email To set up Scan to EmailScan to Email Touch Continue Security section, click Administrator Settings Scan using WebscanTo change account settings To enable Webscan To scan using Webscan Tips for copy and scan success Work with cartridges Click Supplies Status Check the estimated ink levelsTo check the ink levels from the printer software Windows To check the ink levels from HP Utility To replace the cartridges Replace the cartridges Enww To find the print cartridge reorder numbers Order ink suppliesLocate the cartridge number on the printer Locate the cartridge number in the printer software Exit single-cartridge mode Use single-cartridge mode Cartridge warranty information Anonymous usage information storage To disable the usage information function Tips for working with cartridges Connect Your Printer Before you begin Set up the printer for wireless communicationSet up the printer on your wireless network Touch Wireless Settings Touch Wireless Setup Wizard Test the wireless connection Turn on or off the wireless capability of the printerChange the connection type To print from a wireless-capable computer Windows Connect wirelessly to the printer without a routerGuidelines for using Wi-Fi Direct To print from a wireless-capable mobile device Open System Preferences To print from a wireless-capable computer OS Enww To change IP settings Change network settingsTo print the network configuration Touch Reports and then touch Network Configuration Report To open the Toolbox Advanced printer management tools for networked printersToolbox Windows HP Utility OS To open the embedded Web server via network To open the embedded Web server using Wi-Fi DirectOpen the embedded Web server About cookies Tips for setting up and using a networked printer Solve a problem Jams and paper-feed issues Clear a paper jamTo clear an internal paper jam Enww Resolve a print carriage jam Clear a print carriage jam Learn how to avoid paper jams Solve paper-feed problemsPaper is not picked up from a tray Multiple pages are being picked up Pages are skewing To clean cartridge contacts Ink cartridge issues Ink cartridge issues To verify that the printer is not paused or offline Printing issuesFix problems with page not printing unable to print Resolve print issues Windows To verify that the printer is set as the default printerTo restart the print spooler Windows 8.1 and Windows To clear the print queue Ii. Click Manage, and then click Services and ApplicationsWindows Vista Windows XP To check the power connection and reset the printer Fix print quality issues To align the cartridges from the printer software To improve print quality To align the cartridges from the printer display To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To clean the cartridges from the printer software To clean the cartridges from the printer display To align print cartridges from the softwareTo print a test To automatically clean the print head Click Clean PrintheadsClick Test Troubleshoot copy problems Copy issues Solve scan problems Scan issues Fix Wi-Fi Direct connection Network and connection issuesFix wireless connection Find network settings for wireless connection Convert USB connection to wireless Printhead alignment fails Printer hardware issuesTo extract the automatic output tray extender manually Printer shuts down unexpectedly Resolve printer failure HP support Register printer Support processHP support by phone Phone support period Placing a call Additional warranty options Technical information Hewlett-Packard Company notices Scan specifications SpecificationsEnvironmental specifications Print specifications Cartridge yield Print resolution Copy specifications Environmental product stewardship program Eco-TipsPaper use HP inkjet supplies recycling program Material safety data sheetsPower consumption Plastics Epeat Enww Regulatory model identification number Regulatory information Regulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Ink cartridge problem Solution 1 Turn the printer off and onSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww