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HP 5665, 5660 manual Clear a print carriage jam, Resolve a print carriage jam

Models: 5660 5665

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b.Carefully turn the printer on its side to expose the bottom of the printer.

c.Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.

If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.

d.Carefully turn the printer up again.

e.Push the paper tray back in.

7.Press the (Power button) again to turn the printer on.

Clear a print carriage jam

Resolve a print carriage jam.	Use an HP online troubleshooting wizard
	If something is blocking the print carriage or it does not move
	easily, get step-by-step instructions.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

ENWW	Jams and paper-feed issues 69

Image 75

HP 5665, 5660 manual Clear a print carriage jam, Resolve a print carriage jam

Contents

HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Front view Printer partsBack view FeatureOverview of buttons and lights Control panel and status lightsControl panel display icons Icon Purpose Paper basics Recommended papers for printingPhoto printing Everyday printing Business documentsOrder HP paper supplies Tips for selecting and using paperLoad media To load small-size paperTo load full-size paper To load legal paper To load envelopes Enww To load original on the scanner glass Load originalOpen the HP printer software Windows Touch Preferences Sleep modeAuto-Off To change Auto-Off settingSupport AccessibilityVisual MobilityPrint Print photos To print photos from a memory deviceTo print a photo from the printer software Quality Best or Maximum dpi To print a photo from the computer OSPrint documents To print a documentTo print documents OS Print on both sides duplexing To print on both sidesTo print on both sides of the page OS Print with AirPrint Quality Maximum dpi Print using the maximum dpiTo print in maximum dpi mode To print using maximum dpi OSTips for ink and paper Printer settings tipsTips for print success Tips for printing from a computerPrinter settings tips Use Web Services What are Web Services? EPrintHP Printables To set up Web Services using the embedded web server Set up Web ServicesTo set up Web Services using the printer control panel Touch Web Services SetupEnww To ePrint a document from anywhere Print with HP ePrintClick here to go online for more information Use HP Printables Use the HP Connected website Remove Web Services To remove Web ServicesSettings Touch Remove Web Services Tips for printing apps and using HP ePrint Tips for using Web ServicesCopy and scan Copy documents Make a 1-sided copyMake a 2-sided copy Scan to a computer To enable the scan to a computer feature WindowsTo enable the scan to a computer feature OS ScanScan area, click Scan a Document or Photo Scan to a memory deviceTouch Start Scan To scan an original from HP printer software WindowsTouch Scan to Email To set up Scan to EmailScan to Email Touch ContinueSecurity section, click Administrator Settings Scan using WebscanTo change account settings To enable WebscanTo scan using Webscan Tips for copy and scan success Work with cartridges Click Supplies Status Check the estimated ink levelsTo check the ink levels from the printer software Windows To check the ink levels from HP UtilityTo replace the cartridges Replace the cartridgesEnww To find the print cartridge reorder numbers Order ink suppliesLocate the cartridge number on the printer Locate the cartridge number in the printer softwareExit single-cartridge mode Use single-cartridge modeCartridge warranty information Anonymous usage information storage To disable the usage information functionTips for working with cartridges Connect Your Printer Before you begin Set up the printer for wireless communicationSet up the printer on your wireless network Touch Wireless Settings Touch Wireless Setup WizardTest the wireless connection Turn on or off the wireless capability of the printerChange the connection type To print from a wireless-capable computer Windows Connect wirelessly to the printer without a routerGuidelines for using Wi-Fi Direct To print from a wireless-capable mobile deviceOpen System Preferences To print from a wireless-capable computer OSEnww To change IP settings Change network settingsTo print the network configuration Touch Reports and then touch Network Configuration ReportTo open the Toolbox Advanced printer management tools for networked printersToolbox Windows HP Utility OSTo open the embedded Web server via network To open the embedded Web server using Wi-Fi DirectOpen the embedded Web server About cookiesTips for setting up and using a networked printer Solve a problem Jams and paper-feed issues Clear a paper jamTo clear an internal paper jam Enww Resolve a print carriage jam Clear a print carriage jamLearn how to avoid paper jams Solve paper-feed problemsPaper is not picked up from a tray Multiple pages are being picked up Pages are skewingTo clean cartridge contacts Ink cartridge issuesInk cartridge issues To verify that the printer is not paused or offline Printing issuesFix problems with page not printing unable to print Resolve print issuesWindows To verify that the printer is set as the default printerTo restart the print spooler Windows 8.1 and WindowsTo clear the print queue Ii. Click Manage, and then click Services and ApplicationsWindows Vista Windows XPTo check the power connection and reset the printer Fix print quality issuesTo align the cartridges from the printer software To improve print qualityTo align the cartridges from the printer display To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo clean the cartridges from the printer display To align print cartridges from the softwareTo print a test To automatically clean the print head Click Clean PrintheadsClick Test Troubleshoot copy problems Copy issuesSolve scan problems Scan issuesFix Wi-Fi Direct connection Network and connection issuesFix wireless connection Find network settings for wireless connectionConvert USB connection to wireless Printhead alignment fails Printer hardware issuesTo extract the automatic output tray extender manually Printer shuts down unexpectedlyResolve printer failure HP support Register printer Support processHP support by phone Phone support period Placing a call Additional warranty optionsTechnical information Hewlett-Packard Company notices Scan specifications SpecificationsEnvironmental specifications Print specificationsCartridge yield Print resolution Copy specificationsEnvironmental product stewardship program Eco-TipsPaper use HP inkjet supplies recycling program Material safety data sheetsPower consumption PlasticsEpeat Enww Regulatory model identification number Regulatory informationRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Ink cartridge problem Solution 1 Turn the printer off and onSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww