Printing issues, Resolve print issues | HP 5660, 5665 manual

Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor	The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
	automatically.

Troubleshoot problems with print	Use an HP online troubleshooting wizard
jobs not printing.	Get step-by-step instructions if the printer is not responding or printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for unable to print issues

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages from the printer display and resolve them by following the onscreen instructions.

2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3.Verify that the printer is not paused or offline.

To verify that the printer is not paused or offline

a.Depending on your operating system, do one of the following:

●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

●Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue.

c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d.If you made any changes, try to print again.

74 Chapter 8 Solve a problem

ENWW

Image 80

HP 5660, 5665 manual Printing issues, Fix problems with page not printing unable to print, Resolve print issues

Contents

HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Printer parts Front view Feature Back view Control panel and status lights Overview of buttons and lights Control panel display icons Icon Purpose Photo printing Paper basicsRecommended papers for printing Business documents Everyday printing Tips for selecting and using paper Order HP paper supplies To load full-size paper Load mediaTo load small-size paper To load legal paper To load envelopes Enww Load original To load original on the scanner glass Open the HP printer software Windows Sleep mode Touch Preferences To change Auto-Off setting Auto-Off Accessibility VisualMobility Support Print To print a photo from the printer software Print photosTo print photos from a memory device To print a photo from the computer OS Quality Best or Maximum dpi To print documents OS Print documentsTo print a document To print on both sides of the page OS Print on both sides duplexingTo print on both sides Print with AirPrint Print using the maximum dpi To print in maximum dpi modeTo print using maximum dpi OS Quality Maximum dpi Printer settings tips Tips for print successTips for printing from a computer Tips for ink and paper Printer settings tips Use Web Services HP Printables What are Web Services?EPrint Set up Web Services To set up Web Services using the printer control panelTouch Web Services Setup To set up Web Services using the embedded web server Enww Print with HP ePrint To ePrint a document from anywhere Click here to go online for more information Use HP Printables Use the HP Connected website Settings Touch Remove Web Services Remove Web ServicesTo remove Web Services Tips for using Web Services Tips for printing apps and using HP ePrint Copy and scan Make a 2-sided copy Copy documentsMake a 1-sided copy To enable the scan to a computer feature Windows To enable the scan to a computer feature OSScan Scan to a computer Scan to a memory device Touch Start ScanTo scan an original from HP printer software Windows Scan area, click Scan a Document or Photo To set up Scan to Email Scan to EmailTouch Continue Touch Scan to Email Scan using Webscan To change account settingsTo enable Webscan Security section, click Administrator Settings To scan using Webscan Tips for copy and scan success Work with cartridges Check the estimated ink levels To check the ink levels from the printer software WindowsTo check the ink levels from HP Utility Click Supplies Status Replace the cartridges To replace the cartridges Enww Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software To find the print cartridge reorder numbers Use single-cartridge mode Exit single-cartridge mode Cartridge warranty information To disable the usage information function Anonymous usage information storage Tips for working with cartridges Connect Your Printer Set up the printer for wireless communication Set up the printer on your wireless networkTouch Wireless Settings Touch Wireless Setup Wizard Before you begin Change the connection type Test the wireless connectionTurn on or off the wireless capability of the printer Connect wirelessly to the printer without a router Guidelines for using Wi-Fi DirectTo print from a wireless-capable mobile device To print from a wireless-capable computer Windows To print from a wireless-capable computer OS Open System Preferences Enww Change network settings To print the network configurationTouch Reports and then touch Network Configuration Report To change IP settings Advanced printer management tools for networked printers Toolbox WindowsHP Utility OS To open the Toolbox To open the embedded Web server using Wi-Fi Direct Open the embedded Web serverAbout cookies To open the embedded Web server via network Tips for setting up and using a networked printer Solve a problem To clear an internal paper jam Jams and paper-feed issuesClear a paper jam Enww Clear a print carriage jam Resolve a print carriage jam Paper is not picked up from a tray Learn how to avoid paper jamsSolve paper-feed problems Pages are skewing Multiple pages are being picked up Ink cartridge issues To clean cartridge contacts Ink cartridge issues Printing issues Fix problems with page not printing unable to printResolve print issues To verify that the printer is not paused or offline To verify that the printer is set as the default printer To restart the print spoolerWindows 8.1 and Windows Windows Ii. Click Manage, and then click Services and Applications Windows VistaWindows XP To clear the print queue Fix print quality issues To check the power connection and reset the printer To improve print quality To align the cartridges from the printer software To print a diagnostics page from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer software To align the cartridges from the printer display To print a test To clean the cartridges from the printer displayTo align print cartridges from the software Click Test To automatically clean the print headClick Clean Printheads Copy issues Troubleshoot copy problems Scan issues Solve scan problems Network and connection issues Fix wireless connectionFind network settings for wireless connection Fix Wi-Fi Direct connection Convert USB connection to wireless Printer hardware issues To extract the automatic output tray extender manuallyPrinter shuts down unexpectedly Printhead alignment fails Resolve printer failure HP support by phone HP supportRegister printer Support process Additional warranty options Phone support period Placing a call Technical information Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specifications Copy specifications Cartridge yield Print resolution Paper use Environmental product stewardship programEco-Tips Material safety data sheets Power consumptionPlastics HP inkjet supplies recycling program Epeat Enww Regulatory information Regulatory model identification number Regulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 2 Install the ink cartridges correctly Ink cartridge problemSolution 1 Turn the printer off and on Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww