HP Envy 5660 and 5665 Printer Manual - Troubleshooting Printing Issues

Document failed to print

The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Printer hardware issues on page 86.

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HP 5665, 5660 manual Document failed to print

Contents

HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Front view Printer parts Back view Feature Overview of buttons and lights Control panel and status lights Control panel display icons Icon Purpose Recommended papers for printing Paper basicsPhoto printing Everyday printing Business documents Order HP paper supplies Tips for selecting and using paper To load small-size paper Load mediaTo load full-size paper To load legal paper To load envelopes Enww To load original on the scanner glass Load original Open the HP printer software Windows Touch Preferences Sleep mode Auto-Off To change Auto-Off setting Visual AccessibilityMobility Support Print To print photos from a memory device Print photosTo print a photo from the printer software Quality Best or Maximum dpi To print a photo from the computer OS To print a document Print documentsTo print documents OS To print on both sides Print on both sides duplexingTo print on both sides of the page OS Print with AirPrint To print in maximum dpi mode Print using the maximum dpiTo print using maximum dpi OS Quality Maximum dpi Tips for print success Printer settings tipsTips for printing from a computer Tips for ink and paper Printer settings tips Use Web Services EPrint What are Web Services?HP Printables To set up Web Services using the printer control panel Set up Web ServicesTouch Web Services Setup To set up Web Services using the embedded web server Enww To ePrint a document from anywhere Print with HP ePrint Click here to go online for more information Use HP Printables Use the HP Connected website To remove Web Services Remove Web ServicesSettings Touch Remove Web Services Tips for printing apps and using HP ePrint Tips for using Web Services Copy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy To enable the scan to a computer feature OS To enable the scan to a computer feature WindowsScan Scan to a computer Touch Start Scan Scan to a memory deviceTo scan an original from HP printer software Windows Scan area, click Scan a Document or Photo Scan to Email To set up Scan to EmailTouch Continue Touch Scan to Email To change account settings Scan using WebscanTo enable Webscan Security section, click Administrator Settings To scan using Webscan Tips for copy and scan success Work with cartridges To check the ink levels from the printer software Windows Check the estimated ink levelsTo check the ink levels from HP Utility Click Supplies Status To replace the cartridges Replace the cartridges Enww Locate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software To find the print cartridge reorder numbers Exit single-cartridge mode Use single-cartridge mode Cartridge warranty information Anonymous usage information storage To disable the usage information function Tips for working with cartridges Connect Your Printer Set up the printer on your wireless network Set up the printer for wireless communicationTouch Wireless Settings Touch Wireless Setup Wizard Before you begin Turn on or off the wireless capability of the printer Test the wireless connectionChange the connection type Guidelines for using Wi-Fi Direct Connect wirelessly to the printer without a routerTo print from a wireless-capable mobile device To print from a wireless-capable computer Windows Open System Preferences To print from a wireless-capable computer OS Enww To print the network configuration Change network settingsTouch Reports and then touch Network Configuration Report To change IP settings Toolbox Windows Advanced printer management tools for networked printersHP Utility OS To open the Toolbox Open the embedded Web server To open the embedded Web server using Wi-Fi DirectAbout cookies To open the embedded Web server via network Tips for setting up and using a networked printer Solve a problem Clear a paper jam Jams and paper-feed issuesTo clear an internal paper jam Enww Resolve a print carriage jam Clear a print carriage jam Solve paper-feed problems Learn how to avoid paper jamsPaper is not picked up from a tray Multiple pages are being picked up Pages are skewing To clean cartridge contacts Ink cartridge issues Ink cartridge issues Fix problems with page not printing unable to print Printing issuesResolve print issues To verify that the printer is not paused or offline To restart the print spooler To verify that the printer is set as the default printerWindows 8.1 and Windows Windows Windows Vista Ii. Click Manage, and then click Services and ApplicationsWindows XP To clear the print queue To check the power connection and reset the printer Fix print quality issues To align the cartridges from the printer software To improve print quality To print a diagnostics page from the printer display To print a diagnostics page from the printer softwareTo clean the cartridges from the printer software To align the cartridges from the printer display To align print cartridges from the software To clean the cartridges from the printer displayTo print a test Click Clean Printheads To automatically clean the print headClick Test Troubleshoot copy problems Copy issues Solve scan problems Scan issues Fix wireless connection Network and connection issuesFind network settings for wireless connection Fix Wi-Fi Direct connection Convert USB connection to wireless To extract the automatic output tray extender manually Printer hardware issuesPrinter shuts down unexpectedly Printhead alignment fails Resolve printer failure Register printer Support process HP supportHP support by phone Phone support period Placing a call Additional warranty options Technical information Hewlett-Packard Company notices Environmental specifications SpecificationsPrint specifications Scan specifications Cartridge yield Print resolution Copy specifications Eco-Tips Environmental product stewardship programPaper use Power consumption Material safety data sheetsPlastics HP inkjet supplies recycling program Epeat Enww Regulatory model identification number Regulatory information Regulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 1 Turn the printer off and on Ink cartridge problemSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww