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Ink cartridge issues
First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace the cartridges on page 49 for more information.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of the product longer than 30 minutes. This could result in damage to the ink cartridges.
1.Check that power is on.
2.Open the cartridge access door.
3.Remove the cartridge indicated in the error message.
4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small
Feature
1
Description
Electrical contacts
5.Wipe only the contacts with a damp
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge.
6.On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of
7.Use a dry swab or
8.Reinstall the ink cartridge.
72 Chapter 8 Solve a problem | ENWW |