Panasonic KX-TGA931T, KXTG4321 operating instructions Answering system Problem Cause/solution

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Useful Information

Problem	Cause/solution
The 2nd caller’s information is	L In order to use Caller ID, call waiting, or Call
not displayed during an outside	Waiting Caller ID (CWID), you must first
call.	contact your service provider/telephone
	company and subscribe to the desired
	service.
	After subscribing, you may need to contact
	your service provider/telephone company
	again to activate this specific service, even if
	you already subscribed to both Caller ID and
	Call Waiting with Caller ID services (CWID).

Answering system

Problem	Cause/solution
The unit does not record new	L The answering system is turned off. Turn it on
messages.	(page 30).
	L The message memory is full. Erase
	unnecessary messages (page 31).
	L The recording time is set to “Greeting
	only”. Change the setting (page 35).
	L If you subscribe to the voice mail service,
	messages are recorded by your service
	provider/telephone company not your
	telephone. Change the unit’s number of rings
	setting or contact your service
	provider/telephone company (page 34).
I cannot operate the answering	L Someone is using the unit. Wait for the other
system.	user to finish.
	L A caller is leaving a message. Wait for the
	caller to finish.
	L The handset is too far from the base unit.
	Move closer.
I cannot operate the answering	L You are entering the wrong remote access
system remotely.	code. If you forgot the remote access code,
	store a new remote access code (page 33).
	L Press each key firmly.
	L The answering system is turned off. Turn it on
	(page 34).
	L You are using a rotary/pulse telephone. Try
	again using a touch-tone phone.

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Contents Operating Instructions Introduction Caller ID ServiceVoice Mail Service PreparationKX-TG4321 series Product informationNotable differences between the models Model No Base unit HandsetAccessory item Quantity Accessory informationSupplied accessories Order numberExpanding your phone system Additional/replacement accessoriesSales and support information For your safety For best performance Important safety instructionsBattery Base unit location/avoiding noiseEnvironment Routine careBase unit ControlsHandset Connections DisplayCharger During a power failure Battery installation and replacementIf you subscribe to a DSL/ADSL service Battery charge Battery level Battery iconSymbols used in these operating instructions Display language Setting up the unit before useDialing mode Voice guidance languageMaking calls Answering callsMute Useful features during a callHold FlashHandset clarity booster Temporary tone dialing for rotary/pulse service usersCall share Adding entries Shared phonebookFinding and calling a phonebook entry Chain dial Editing entriesErasing entries NextMenu Programmable settingsProgramming by scrolling through the display menus Main menu Sub-menuInitial setting Programming using the direct commands Feature Setting code System CodeRing count Programming Setting the start and end time SettingsNight mode Alarm Turning night mode on/offOperating additional handsets Registering a unitCustomer support Registering a handset to a base unitCaller list Using Caller ID serviceCaller ID features Ringer IDErasing selected caller information Caller ID number auto edit featureEditing a caller’s phone number before calling back Erasing all caller informationStoring caller information into the phonebook SaveTurning the answering system on/off Answering systemGreeting message Listening to messages using the base unit Voice guidance Listening to messages using the handsetCalling back Caller ID subscribers only Remote commands Remote access codeUsing the answering system remotely Remote operationTurning on the answering system remotely Answering system settingsFor voice mail service subscribers Skipping the greeting message to leave a messageCaller’s recording time Message alertTo erase the voice mail access number Voice mail serviceStoring the voice mail VM access number Turning VM tone detection on/off The default setting is OnListening to voice mail messages New Voice Mail is displayed on the handsetIntercom Making an intercom callAnswering a transferred call Handset locatorBase unit Locator Wall mounting Or 102 mm Inches Error messages Display message Cause/solutionGeneral use Problem Cause/solution TroubleshootingProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solution Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution Answering system Problem Cause/solution When you ship the product Liquid damage Problem Cause/solutionFCC and other information Useful Information FCC RF Exposure Warning Energy StarSpecifications Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Warranty Limited Warranty Limits And Exclusions Index For your future reference Read this Operating InstructionsCall us at 1-800-211-PANA Panasonic Puerto Rico, Inc