Panasonic KXTG4321, KX-TGA931T Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly
	(page 11).
	L Fully charge the batteries (page 12).
	L Check the connections (page 10).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 26).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line
	cord is not connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the
	wall jack directly. If the unit operates properly,
	check the splitter.
	L Disconnect the base unit from the telephone
	line and connect the line to a known working
	telephone. If the working telephone operates
	properly, contact our service personnel to
	have the unit repaired. If the working
	telephone does not operate properly, contact
	your service provider/telephone company.
The indicator on the handset	L New messages have been recorded. Listen to
flashes slowly.	the new messages (page 32).
	L New voice mail messages have been
	recorded. Listen to the new voice mail
	messages (page 37).

Programmable settings

Problem	Cause/solution
I have changed the display	L Change the display language (page 14).
language to a language I
cannot read.

For assistance, please visit http://www.panasonic.com/help

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Contents Operating Instructions Preparation Caller ID ServiceVoice Mail Service IntroductionModel No Base unit Handset Product informationNotable differences between the models KX-TG4321 seriesOrder number Accessory informationSupplied accessories Accessory item QuantityExpanding your phone system Additional/replacement accessoriesSales and support information For your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceRoutine care EnvironmentBase unit ControlsHandset Connections DisplayCharger During a power failure Battery installation and replacementIf you subscribe to a DSL/ADSL service Battery level Battery icon Battery chargeSymbols used in these operating instructions Voice guidance language Setting up the unit before useDialing mode Display languageAnswering calls Making callsFlash Useful features during a callHold MuteHandset clarity booster Temporary tone dialing for rotary/pulse service usersCall share Adding entries Shared phonebookFinding and calling a phonebook entry Next Editing entriesErasing entries Chain dialMain menu Sub-menu Programmable settingsProgramming by scrolling through the display menus MenuInitial setting Feature Setting code System Code Programming using the direct commandsRing count Programming Turning night mode on/off SettingsNight mode Alarm Setting the start and end timeRegistering a handset to a base unit Registering a unitCustomer support Operating additional handsetsRinger ID Using Caller ID serviceCaller ID features Caller listErasing all caller information Caller ID number auto edit featureEditing a caller’s phone number before calling back Erasing selected caller informationSave Storing caller information into the phonebookTurning the answering system on/off Answering systemGreeting message Listening to messages using the base unit Voice guidance Listening to messages using the handsetCalling back Caller ID subscribers only Remote operation Remote access codeUsing the answering system remotely Remote commandsSkipping the greeting message to leave a message Answering system settingsFor voice mail service subscribers Turning on the answering system remotelyMessage alert Caller’s recording timeTurning VM tone detection on/off The default setting is On Voice mail serviceStoring the voice mail VM access number To erase the voice mail access numberNew Voice Mail is displayed on the handset Listening to voice mail messagesMaking an intercom call IntercomAnswering a transferred call Handset locatorBase unit Locator Wall mounting Or 102 mm Inches Display message Cause/solution Error messagesGeneral use Problem Cause/solution TroubleshootingProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solution Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution Answering system Problem Cause/solution Liquid damage Problem Cause/solution When you ship the productFCC and other information Useful Information Energy Star FCC RF Exposure WarningSpecifications Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Warranty Limited Warranty Limits And Exclusions Index Panasonic Puerto Rico, Inc Read this Operating InstructionsCall us at 1-800-211-PANA For your future reference