Panasonic DBS 576HD manual Using Call Hold, To place a call on hold

Page 58

4. Handling Incoming Calls

USING CALL HOLD

Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key.

Notes:

•The Floating Hold feature assigns a Floating Hold number (001-576 for DBS 576) (001-096 for DBS 576HD) to a specific FF key. By placing a call on hold using the Floating Hold key, you can retrieve the call from any phone that has an FF key that is assigned the same Floating Hold number or by simply entering the Floating Hold number.

•Floating Hold requires system programming.

•The EXT indicator flashes when you hold an internal call or an outside line that is not assigned to an FF key.

•If you do not pick up a held call in a certain period of time, you will hear a tone indicating that the call is still waiting.

To place a call on hold

1.While on a call, press the HOLD key or the Floating Hold FF key.

To use Broker’s Hold and toggle between two calls

1.While on a call, press the HOLD key to put the first call on hold.

2.Press the FF key that is flashing green to answer the second call.

3.Press the HOLD key to put the second call on hold.

4.Press the FF key that is flashing green to return to the first call.

To retrieve a call placed on hold, do one of the following:

To retrieve a call . . .	Do . . .

From the extension that placed	Press the FF key that is flashing green.
the call on hold	OR
	OR
	Press the HOLD key (if no FF key is flashing).

58

DBS 576 (USA), issued October 2000

576-36-750

Image 58

Contents Panasonic Page Contents Handling Incoming Calls Caller ID Call Log Page HOW to USE this Manual What this Manual ContainsNotation Used For More InformationUnderstanding Your Phone NON-DISPLAY PhonesNon-display phone features Feature DescriptionSMALL-DISPLAY Phones 173 SandyHear you. See item 11, Mute Indicator To display the Directory Mode on a small-display phone Changing the Default DisplayUnderstanding Display Information Using Variable Mode To activate Variable Mode on a small-display phoneTo use Variable Mode on a small-display phone LARGE-DISPLAY PhonesLarge-display phone features To display a directory or menu on a large-display phone Personal Dial Incm CO This page intentionally left blank To adjust the volume of your phone while it is in use Adjusting Volume and Display SettingsTo adjust the ringer volume of your phone while it is idle To set up FF keys Setting UP Flexible Function KeysTo adjust the display contrast of your phone ThenTo clear an FF key’s programming Setting UP ONE-TOUCH KeysTo check the FF key’s setup To program a one-touch key for an outside phone numberTo assign an SSD number to a one-touch key To check a programmed one-touch keySetting UP Speed Dialing Assigning and Deleting PSD NumbersCorresponds to PSD bin on To assign a PSD number to a one-touch or soft keyEtc Auto * # To delete a PSD number assigned to a one-touch or soft keyTo insert a Enter/Press AutoLinking System Speed Dial Numbers Assigning SSD NumbersTo link speed dial numbers to a PSD bin To use a PSD key that links multiple speed dial numbers Assigning and Deleting Names for PSD NumbersTo assign a name to a PSD number Setting Up Your Phone Name assignment example small-display phone Name assignment example large-display phone Setting User Maintenance Functions To delete a name assigned to a PSD numberAbout User Programming NextTo Enter User Maintenance Mode Absence MessagesHold Hold Account CodesCall Forwarding Day/Night System Mode Caller ID Call LogSetting Up Your Phone Message Key Enter Message Key ID Code and press Hold to store the entryName Assignments Enter Text Message up to 15 characters Send Text MessagesEnter SSD Bin Number 00-79 or 000-799 and press Hold Speed DialConf System Clock Date/Time/DayText Message Replies Walking TRS Class of Service Voice Mail Set Call-Forward ID CodesSetting Up Your Phone Setting Up Your Phone DBS 576 USA, issued October 576-36-750 To make an outside call using an outside line access code Accessing AN Outside LineTo make an outside call using an FF key Non-verified Account Codes Using Account CodesTo cancel a callback request Version 2.0 and higher To have a busy outside line call you back once it is openTo enter a non-verified account code during a call Redialing Outside NumbersVerified Account Codes To make an outside call that requires an account codeDialing Speed Dial Numbers Using Speed DialingTo cancel automatic repeat dialing To automatically redial a busy numberPress the desired one-touch key Checking Speed Dial Numbers Placing Outside Calls This page intentionally left blank To answer Do the following Answering CallsTo answer a call 701To use Broker’s Hold and toggle between two calls Using Call HoldTo place a call on hold To retrieve a call placed on hold, do one of the followingSupervised Transfers Transferring CallsSystem Size Virtual Line Number and Operation Unsupervised Transfers To transfer a call to a busy extensionTo use Extension Group Pickup All Calls Using Call PickupExtension Group Pickup To use Extension Group Pickup External CallsTrunk Group Pickup Extension Direct PickupTrunk Direct Pickup To retrieve a call parked at another extension Using Call ParkTo park a call on this extension To park a call at another extensionHandling Incoming Calls Calling Other Extensions To call another extension by entering the extension numberSwitching Between Tone and Voice Calling To switch between tone to voice callingAnswering a Page Meet-Me Answer Using PagingTo answer a page using Meet-Me Answer To page another party or make an announcementMaking Announcements to Busy Extensions To answer a UNA call using the assigned FF keyAnswering a page with Universal Night Answer To answer a UNA callTransferring Calls with an Announcement Using Call ForwardingAnswering an Announcement To speak to the announcing partyTo set for a PDN from an Npdn or Pnpdn To set Call ForwardingTo forward To cancel Call Forwarding To cancel call forwarding Using CAMP-ON Call WaitingMessage No Message Text To use Automatic Camp-on Call Waiting To leave a text message while camp-onTo answer a Camp-on Call Waiting signal Using Message WAITING/CALLBACKTo reply to a text message To send a Message Waiting/Callback request Using DO-NOT-DISTURBTo respond to a Message Waiting/Callback request To turn DND on Using Absence MessagesTo cancel DND To assign the Absence MessageTo cancel the Absence Message Input DisplayTo cancel the Station Lockout feature for another extension To activate the Station Lockout featureTo cancel the Station Lockout feature Locking Your ExtensionTo change the Walking TRS/Station Lockout security code Page Using the Mute KEY To block outgoing audio using the Mute keyTo use system features without lifting the handset Using OFF-HOOK MonitorUsing Handsfree Answerback and Handsfree Operation To put a call on speakerMaking Conference Calls Using Voice RecognitionUsing the Flash Feature To establish a conference callTo remove a busy tone hang up from an 8-party conference Controlling Background MusicTo drop out of a conference call Using Caller ID Using Timed RemindersCaller ID Call Log Call Log Operation for a Small-display Phones Fri OctCall Log Format for the Large-Display Phone Walking TRS Class of Service To use a Walking TRS COS codeUsing Directory Numbers Example Directory Number assignments for Extension To originate a callTo receive a call using a non-primary directory number To originate a call using a non-primary directory numberTo receive a call to a directory number PDN or Npdn To set up a monitored extension Using ZIP ModeTo enter or cancel Zip mode Room MonitoringTo set up the monitoring extension Silent MonitorSilent Monitor Key Color Definitions To initiate Silent MonitorFF Key Color Definition Possible Operation Appendix A. Dial Code List Appendix a Appendix a Appendix a DBS 576 USA, issued October Appendix a 100 DBS 576 USA, issued October 576-36-750 PSD Bin PSD Number PSD NameAppendix B