Panasonic DBS 576HD manual Silent Monitor, To set up the monitoring extension

Page 93

6. Using Additional Features

1.To set up the monitoring extension

Action	Result

Dial the monitoring extension	The monitoring extension enters the monitoring mode.
access code (default = 776).
OR...
Press an FF key assigned the
monitored access code and the
extension number of the moni-
tored extension.
OR...
While the handset is on-hook,	The monitoring extension will automatically enter the
press an FF key assigned to the	monitoring mode.
Room Monitor followed by the
monitored extension number.

Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASH will cancel the monitoring mode.

SILENT MONITOR

CAUTION – When using the ACD “Silent Monitor” feature, in some states it is illegal (or civilly actionable) to monitor telephone communications without giving prior warning to all participants. These laws do not make the Silent Monitor feature on a telephone system illegal. Before activating this feature, please check applicable state and federal laws.

The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACD supervisor can initiate a three-way call by barging into the call.

576-36-750

DBS 576 (USA), issued October 2000

93

Image 93

Contents Panasonic Page Contents Handling Incoming Calls Caller ID Call Log Page What this Manual Contains HOW to USE this ManualFor More Information Notation UsedNON-DISPLAY Phones Understanding Your PhoneFeature Description Non-display phone features173 Sandy SMALL-DISPLAY PhonesHear you. See item 11, Mute Indicator Changing the Default Display To display the Directory Mode on a small-display phoneUnderstanding Display Information To activate Variable Mode on a small-display phone Using Variable ModeLARGE-DISPLAY Phones To use Variable Mode on a small-display phoneLarge-display phone features To display a directory or menu on a large-display phone Personal Dial Incm CO This page intentionally left blank Adjusting Volume and Display Settings To adjust the volume of your phone while it is in useTo adjust the ringer volume of your phone while it is idle To adjust the display contrast of your phone Setting UP Flexible Function KeysTo set up FF keys ThenTo check the FF key’s setup Setting UP ONE-TOUCH KeysTo clear an FF key’s programming To program a one-touch key for an outside phone numberTo check a programmed one-touch key To assign an SSD number to a one-touch keyAssigning and Deleting PSD Numbers Setting UP Speed DialingTo assign a PSD number to a one-touch or soft key Corresponds to PSD bin onEtc To insert a Enter/Press To delete a PSD number assigned to a one-touch or soft keyAuto * # AutoAssigning SSD Numbers Linking System Speed Dial NumbersTo link speed dial numbers to a PSD bin Assigning and Deleting Names for PSD Numbers To use a PSD key that links multiple speed dial numbersTo assign a name to a PSD number Setting Up Your Phone Name assignment example small-display phone Name assignment example large-display phone To delete a name assigned to a PSD number Setting User Maintenance FunctionsNext About User ProgrammingAbsence Messages To Enter User Maintenance ModeAccount Codes Hold HoldCall Forwarding Caller ID Call Log Day/Night System ModeSetting Up Your Phone Enter Message Key ID Code and press Hold to store the entry Message KeyName Assignments Send Text Messages Enter Text Message up to 15 charactersSpeed Dial Enter SSD Bin Number 00-79 or 000-799 and press HoldSystem Clock Date/Time/Day ConfText Message Replies Voice Mail Set Call-Forward ID Codes Walking TRS Class of ServiceSetting Up Your Phone Setting Up Your Phone DBS 576 USA, issued October 576-36-750 Accessing AN Outside Line To make an outside call using an outside line access codeTo make an outside call using an FF key To cancel a callback request Version 2.0 and higher Using Account CodesNon-verified Account Codes To have a busy outside line call you back once it is openVerified Account Codes Redialing Outside NumbersTo enter a non-verified account code during a call To make an outside call that requires an account codeTo cancel automatic repeat dialing Using Speed DialingDialing Speed Dial Numbers To automatically redial a busy numberPress the desired one-touch key Checking Speed Dial Numbers Placing Outside Calls This page intentionally left blank To answer a call Answering CallsTo answer Do the following 701To place a call on hold Using Call HoldTo use Broker’s Hold and toggle between two calls To retrieve a call placed on hold, do one of the followingTransferring Calls Supervised TransfersSystem Size Virtual Line Number and Operation To transfer a call to a busy extension Unsupervised TransfersExtension Group Pickup Using Call PickupTo use Extension Group Pickup All Calls To use Extension Group Pickup External CallsExtension Direct Pickup Trunk Group PickupTrunk Direct Pickup To park a call on this extension Using Call ParkTo retrieve a call parked at another extension To park a call at another extensionHandling Incoming Calls To call another extension by entering the extension number Calling Other ExtensionsTo switch between tone to voice calling Switching Between Tone and Voice CallingTo answer a page using Meet-Me Answer Using PagingAnswering a Page Meet-Me Answer To page another party or make an announcementAnswering a page with Universal Night Answer To answer a UNA call using the assigned FF keyMaking Announcements to Busy Extensions To answer a UNA callAnswering an Announcement Using Call ForwardingTransferring Calls with an Announcement To speak to the announcing partyTo set Call Forwarding To set for a PDN from an Npdn or PnpdnTo forward To cancel Call Forwarding Using CAMP-ON Call Waiting To cancel call forwardingMessage No Message Text To leave a text message while camp-on To use Automatic Camp-on Call WaitingUsing Message WAITING/CALLBACK To answer a Camp-on Call Waiting signalTo reply to a text message Using DO-NOT-DISTURB To send a Message Waiting/Callback requestTo respond to a Message Waiting/Callback request To cancel DND Using Absence MessagesTo turn DND on To assign the Absence MessageInput Display To cancel the Absence MessageTo cancel the Station Lockout feature To activate the Station Lockout featureTo cancel the Station Lockout feature for another extension Locking Your ExtensionTo change the Walking TRS/Station Lockout security code Page To block outgoing audio using the Mute key Using the Mute KEYUsing Handsfree Answerback and Handsfree Operation Using OFF-HOOK MonitorTo use system features without lifting the handset To put a call on speakerUsing the Flash Feature Using Voice RecognitionMaking Conference Calls To establish a conference callControlling Background Music To remove a busy tone hang up from an 8-party conferenceTo drop out of a conference call Using Timed Reminders Using Caller IDCaller ID Call Log Fri Oct Call Log Operation for a Small-display PhonesCall Log Format for the Large-Display Phone To use a Walking TRS COS code Walking TRS Class of ServiceUsing Directory Numbers To originate a call Example Directory Number assignments for ExtensionTo originate a call using a non-primary directory number To receive a call using a non-primary directory numberTo receive a call to a directory number PDN or Npdn To enter or cancel Zip mode Using ZIP ModeTo set up a monitored extension Room MonitoringSilent Monitor To set up the monitoring extensionTo initiate Silent Monitor Silent Monitor Key Color DefinitionsFF Key Color Definition Possible Operation Appendix A. Dial Code List Appendix a Appendix a Appendix a DBS 576 USA, issued October Appendix a 100 DBS 576 USA, issued October 576-36-750 PSD Number PSD Name PSD BinAppendix B