HP N7000 Document manual Troubleshooting, Scanner error codes

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7 Troubleshooting

This section contains solutions for common problems with the scanner.

•Scanner error codes

•Scanner initialization or hardware problems

•Scanner operation problems

•Scanner buttons are not working correctly

•Scanner paper path problems

•Contact HP Support

For additional troubleshooting, see the help for the HP scanning program that you are using. For more information, see Where to get additional information.

Scanner error codes

For help responding to an error code, see the appropriate topics below.

Error Code

Description

 

 

Error 02 SDRAM Error

Press the Power switch to the off position. Wait 30 seconds, and

 

then press the Power switch to the on position. If the message is

 

still displayed, contact HP Support.

Error 03 USB Error

1.

Check the USB connection between the scanner and the

 

 

computer.

 

2.

Use the Windows Device Manager tool to verify that the

 

 

computer recognizes the scanner.

 

 

The Windows Device Manager tool is available on the

 

 

Hardware tab of the Systems tool in the Control Panel.

 

3.

If the computer does not recognize the scanner, uninstall and

 

 

then reinstall the scanner software.

 

4.

If the problem persists, contact HP Support.

 

 

Error 04 Paper Jam

A document feeder paper jam has been detected. Open the hatch

 

and clear the jam.

 

 

Error 08 Hatch Open

The hatch on the document feeder is open or not securely latched.

 

Please close the hatch by pressing until you hear a click, and then

 

rescan.

 

 

Error 09 NVRAM ACCESS

Press the Power switch to the off position. Wait 30 seconds, and

Error

then press the Power switch to the on position. If the message is

 

still displayed, contact HP Support.

 

 

Error 10 Motor Fail

Press the Power switch to the off position. Wait 30 seconds, and

 

then press the Power switch to the on position. If the message is

 

still displayed, contact HP Support.

 

 

Error 18 Multipick Error

The scanner detected that more than one page at a time was fed

 

through the scanner. Follow these steps to resolve the error:

 

1.

Remove the paper from the document feeder.

 

2.

Sort through the stack to make sure the sheets are not stuck

 

 

together.

28 Troubleshooting

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Contents HP Scanjet N7710 Page Contents Troubleshooting Advanced technical featuresScanner overview What you can do with the scannerScanner lamp setting Scanner hardwareScanner software Main Window HP Smart Document Scan SoftwareHP Scanner Tools Utility Scan Progress WindowUser Guide Where to get additional informationSetup and Support Guide Online helpControl of the scanner buttons AccessibilityLCD Reader Help for other software programsUse the document feeder Document loading tipsThings to avoid How to load documents How to load documents Chapter Load cards Load flexible cards into the document feederLoad a card into the card slot Load a card into the card slot Scan and copy Basic scanning stepsBasic copying steps Scan Document To button Cancel buttonScan from the scanner buttons Copy buttonScan from HP Smart Document Scan Software Scan from other software programsScan with one button press Scan with one button press Set up scan profiles Set up a profile with HP Smart Document Scan SoftwareImport and export profiles Click ContinueClick Assign Profile to Number Order maintenance and scanning supplies Care and maintenanceHP Scanner Tools Utility Maintenance tab Clean the scanner glassClean the paper path Clean the feed roller Clean the feed roller Replace the feed roller and separation pad Replace the feed roller and separation pad Troubleshooting Scanner error codesScanner initialization or hardware problems Scanner does not startScanner operation problems Scanner has stopped working correctlyScanner does not scan right away Scanner will not turn onScanner lamp stays on Scanner scans only one side of a double-sidedScanner buttons are not working correctly Scanner paper path problems An unexpected program opens when a button is pressedPaper jamming, skewing, misfeeds, or multiple-page feeds Paper does not feed from the scannerBottom of the scanned image is cut off Scanned images have streaks or scratches An item loaded in the scanner jams repeatedlyClear jams from the scanner paper path Contact HP Support Advanced technical features Long pagesColor dropout Index
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