HP N7000 Document manual Scanner paper path problems

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4.Restart your computer.

5.If the problem persists, the buttons might be disabled outside of the HP scanning software. Try the following procedure:

a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.

b. Examine the buttons setting for your scanner:

•Windows 2000: Ensure that the Disable Device Events option is not selected.

•Windows XP and Vista: Ensure the Take No Action option is not selected.

An unexpected program opens when a button is pressed

Depending on the computer operating system and the HP scanning software installed on the computer, an unexpected program might open when a profile is selected and a button is pressed.

After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step.

1.Verify that the expected program is installed on the computer by looking at the Start menu.

If the program is not installed, then use the program CD to install the program.

2.If the problem persists, the buttons might be disabled outside of the HP scanning software. Try the following procedure:

a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.

b. Ensure that the Start this program option is selected and that the correct application is selected in the drop-down list.

Wrong HP Smart Document Scan Software profile is used when a button is pressed

Use the HP Scanner Tools Utility to determine which HP Smart Document Scan Software profile is assigned to the selected number. If necessary, change which profile is assigned to that number.

For more information, see the HP Scanner Tools Utility help.

Scanner paper path problems

•Paper jamming, skewing, misfeeds, or multiple-page feeds

•Paper does not feed from the scanner

•The bottom of the scanned image is cut off

•The scanned images have streaks or scratches

•An item loaded in the scanner jams repeatedly

•Clear jams from the scanner paper path

Scanner paper path problems

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Contents HP Scanjet N7710 Page Contents Advanced technical features TroubleshootingWhat you can do with the scanner Scanner overviewScanner software Scanner lamp settingScanner hardware Scan Progress Window HP Smart Document Scan SoftwareHP Scanner Tools Utility Main WindowOnline help Where to get additional informationSetup and Support Guide User GuideHelp for other software programs AccessibilityLCD Reader Control of the scanner buttonsDocument loading tips Use the document feederThings to avoid How to load documents How to load documents Chapter Load flexible cards into the document feeder Load cardsLoad a card into the card slot Load a card into the card slot Basic copying steps Scan and copyBasic scanning steps Copy button Cancel buttonScan from the scanner buttons Scan Document To buttonScan with one button press Scan from HP Smart Document Scan SoftwareScan from other software programs Scan with one button press Set up a profile with HP Smart Document Scan Software Set up scan profilesClick Assign Profile to Number Import and export profilesClick Continue Clean the scanner glass Care and maintenanceHP Scanner Tools Utility Maintenance tab Order maintenance and scanning suppliesClean the paper path Clean the feed roller Clean the feed roller Replace the feed roller and separation pad Replace the feed roller and separation pad Scanner error codes TroubleshootingScanner does not start Scanner initialization or hardware problemsScanner has stopped working correctly Scanner operation problemsScanner scans only one side of a double-sided Scanner will not turn onScanner lamp stays on Scanner does not scan right awayScanner buttons are not working correctly An unexpected program opens when a button is pressed Scanner paper path problemsBottom of the scanned image is cut off Paper jamming, skewing, misfeeds, or multiple-page feedsPaper does not feed from the scanner Clear jams from the scanner paper path Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Contact HP Support Long pages Advanced technical featuresColor dropout Index
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