HP N7000 Document manual Scanner initialization or hardware problems, Scanner does not start

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(continued)

Error Code

Description

 

 

 

 

3.

Make sure the paper meets the size and weight specifications,

 

 

as specified in the scanner User Guide.

 

4.

Replace the paper into the document feeder.

 

If this error occurs when there is no paper feed error, the misfeed

 

(multipick) detection sensor is not working correctly. Contact HP

 

Support.

 

NOTE: You can disable misfeed (multipick) detection in the

 

TWAIN/ISIS Advanced Settings dialog box.

Error 23 Lamp Error

Press the Power switch to the off position to turn the scanner off.

 

Wait 30 seconds, and then press the Power switch to the on position

 

to turn the scanner on. If the message is still displayed, contact HP

 

Support.

 

 

Error 24 Pick Failure

The document feeder cannot pick up the paper or the paper is

 

jammed. Follow these steps to resolve the error:

 

1.

Remove the paper from the document feeder.

 

2.

Sort through the stack to make sure the sheets are not stuck

 

 

together.

 

3.

Make sure the paper meets the size and weight specifications,

 

 

as specified in the scanner User Guide.

 

4.

Replace the stack of originals and try again.

 

 

 

Scanner initialization or hardware problems

•Scanner does not start

•Scanner has stopped working correctly

Scanner does not start

If you receive an error message similar to “Scanner initialization failed” or “Scanner not found” when trying to use the scanner, follow these steps:

1.Close the scanning software, if it is open.

2.Disconnect the USB cable that connects the scanner to the computer.

3.Turn the scanner off.

4.Shut down the computer operating system, turn the computer off, wait 60 seconds, and then turn the computer back on.

5.Turn the scanner on.

6.Reconnect the USB cable that connects the computer and the scanner, making sure that the USB cable is connected to the back of the scanner correctly.

After 30 seconds, the characters on the scanner front panel should stop blinking. If the characters are blinking, see the printed Setup and Support guide that came with the scanner.

Scanner initialization or hardware problems

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Contents HP Scanjet N7710 Page Contents Advanced technical features TroubleshootingWhat you can do with the scanner Scanner overviewScanner hardware Scanner lamp settingScanner software Scan Progress Window HP Smart Document Scan SoftwareHP Scanner Tools Utility Main WindowOnline help Where to get additional informationSetup and Support Guide User GuideHelp for other software programs AccessibilityLCD Reader Control of the scanner buttonsDocument loading tips Use the document feederThings to avoid How to load documents How to load documents Chapter Load flexible cards into the document feeder Load cardsLoad a card into the card slot Load a card into the card slot Basic scanning steps Scan and copyBasic copying steps Copy button Cancel buttonScan from the scanner buttons Scan Document To buttonScan from other software programs Scan from HP Smart Document Scan SoftwareScan with one button press Scan with one button press Set up a profile with HP Smart Document Scan Software Set up scan profilesClick Continue Import and export profilesClick Assign Profile to Number Clean the scanner glass Care and maintenanceHP Scanner Tools Utility Maintenance tab Order maintenance and scanning suppliesClean the paper path Clean the feed roller Clean the feed roller Replace the feed roller and separation pad Replace the feed roller and separation pad Scanner error codes TroubleshootingScanner does not start Scanner initialization or hardware problemsScanner has stopped working correctly Scanner operation problemsScanner scans only one side of a double-sided Scanner will not turn onScanner lamp stays on Scanner does not scan right awayScanner buttons are not working correctly An unexpected program opens when a button is pressed Scanner paper path problemsPaper does not feed from the scanner Paper jamming, skewing, misfeeds, or multiple-page feedsBottom of the scanned image is cut off An item loaded in the scanner jams repeatedly Scanned images have streaks or scratchesClear jams from the scanner paper path Contact HP Support Long pages Advanced technical featuresColor dropout Index
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