HP N7000 Document manual Paper jamming, skewing, misfeeds, or multiple-page feeds

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Chapter 7

Paper jamming, skewing, misfeeds, or multiple-page feeds

•If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the software to ensure that they are not skewed.

•The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.

•The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the paper stack is straight and the guides are against the paper stack.

•The document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray.

•Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the feed roller. If misfeeds still occur, replace the feed roller. For information on how to clean the paper path and how to clean or replace the feed roller, see the Care and maintenance section.

Paper does not feed from the scanner

Re-load the pages into the document feeder, ensuring that they make contact with the rollers.

Place small pages, such as business cards, lengthwise into the document feeder.

The scanner hatch might not be securely latched. Open the scanner hatch and then close it by pressing firmly.

A problem with the scanner hardware might exist. Follow this procedure to test the scanner:

1.Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply connector is on to verify that the power supply is functional.

2.If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

3.Disconnect the power supply from the scanner and turn off the computer. After 60 seconds, reconnect the power supply to the scanner and then turn on the computer, in that order.

4.Try to rescan.

5.If the paper still does not feed properly, see the Product Support section of the printed Setup and Support Guide that came with the scanner.

The bottom of the scanned image is cut off

By default, the scanner can scan media that is up to 355.6 mm (14 inches) long. For longer pages, the end of the document is not included in the scanned image.

Verify that you have specified an appropriate page size in the scanning software.

For information on how to enable scanning of media up to 863.6 mm (34 inches), see the Advanced Technical Features section.

34 Troubleshooting

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Contents HP Scanjet N7710 Page Contents Troubleshooting Advanced technical featuresScanner overview What you can do with the scannerScanner lamp setting Scanner hardwareScanner software HP Smart Document Scan Software HP Scanner Tools UtilityMain Window Scan Progress WindowWhere to get additional information Setup and Support GuideUser Guide Online helpAccessibility LCD ReaderControl of the scanner buttons Help for other software programsUse the document feeder Document loading tipsThings to avoid How to load documents How to load documents Chapter Load cards Load flexible cards into the document feederLoad a card into the card slot Load a card into the card slot Scan and copy Basic scanning stepsBasic copying steps Cancel button Scan from the scanner buttonsScan Document To button Copy buttonScan from HP Smart Document Scan Software Scan from other software programsScan with one button press Scan with one button press Set up scan profiles Set up a profile with HP Smart Document Scan SoftwareImport and export profiles Click ContinueClick Assign Profile to Number Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the feed roller Clean the feed roller Replace the feed roller and separation pad Replace the feed roller and separation pad Troubleshooting Scanner error codesScanner initialization or hardware problems Scanner does not startScanner operation problems Scanner has stopped working correctlyScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a double-sidedScanner buttons are not working correctly Scanner paper path problems An unexpected program opens when a button is pressedPaper jamming, skewing, misfeeds, or multiple-page feeds Paper does not feed from the scannerBottom of the scanned image is cut off Scanned images have streaks or scratches An item loaded in the scanner jams repeatedlyClear jams from the scanner paper path Contact HP Support Advanced technical features Long pagesColor dropout Index
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