HP N7000 Document manual Scanned images have streaks or scratches

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The scanned images have streaks or scratches

After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step. For information on cleaning the scanner, see the Care and maintenance section.

•Check that the originals are clean and unwrinkled.

•Use a cleaning cloth in the scanner paper path.

•Clean the scanner glass.

•Clean the feed roller manually.

An item loaded in the scanner jams repeatedly

•The item might not meet the guidelines for acceptable originals. For more information, see the Load originals section.

•The item might have something on it, such as staples or self-adhesive notes on the original that must be removed.

•Make sure the paper guides touch the edges of the original.

Clear jams from the scanner paper path

To clear a paper jam:

1.Open the scanner hatch.

2.Remove the originals or any obstructions from the paper path.

3.Remove any debris (paper, staples, clips, etc.) that you see in the paper path.

Scanner paper path problems

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Contents HP Scanjet N7710 Page Contents Advanced technical features TroubleshootingWhat you can do with the scanner Scanner overviewScanner hardware Scanner lamp settingScanner software HP Scanner Tools Utility HP Smart Document Scan SoftwareMain Window Scan Progress WindowSetup and Support Guide Where to get additional informationUser Guide Online helpLCD Reader AccessibilityControl of the scanner buttons Help for other software programsDocument loading tips Use the document feederThings to avoid How to load documents How to load documents Chapter Load flexible cards into the document feeder Load cardsLoad a card into the card slot Load a card into the card slot Basic scanning steps Scan and copyBasic copying steps Scan from the scanner buttons Cancel buttonScan Document To button Copy buttonScan from other software programs Scan from HP Smart Document Scan SoftwareScan with one button press Scan with one button press Set up a profile with HP Smart Document Scan Software Set up scan profilesClick Continue Import and export profilesClick Assign Profile to Number HP Scanner Tools Utility Maintenance tab Care and maintenanceOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the feed roller Clean the feed roller Replace the feed roller and separation pad Replace the feed roller and separation pad Scanner error codes TroubleshootingScanner does not start Scanner initialization or hardware problemsScanner has stopped working correctly Scanner operation problemsScanner lamp stays on Scanner will not turn onScanner does not scan right away Scanner scans only one side of a double-sidedScanner buttons are not working correctly An unexpected program opens when a button is pressed Scanner paper path problemsPaper does not feed from the scanner Paper jamming, skewing, misfeeds, or multiple-page feedsBottom of the scanned image is cut off An item loaded in the scanner jams repeatedly Scanned images have streaks or scratchesClear jams from the scanner paper path Contact HP Support Long pages Advanced technical featuresColor dropout Index