HP Performance Optimized Data Center (POD) 240a manual Contacting HP, Before you contact HP

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Contacting HP

Before you contact HP

Be sure to have the following information available before you call HP:

•Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.hp.com/go/OAlog).

•Technical support registration number (if applicable)

•Product serial number

•Product model name and number

•Product identification number

•Applicable error messages

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

•To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

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Contents Abstract Page Contents Contacting HP Overview Safety and NEC complianceAbout this document Fire detection Site safety and securitySite assessment Site preparationSite pad Weight requirementsDimensions and required clearances Site requirementsSite requirements Future expansions RacksGrounding requirements Cold aisle clearanceGrounding electrode System utilities UtilitiesDrain locations PowerSite electrical system Transformers and switchboards Connection portals Supported facility connectionsEnvironmental control system Connections to central facility infrastructureECS EPO Fire box Demarcation boxFire, safety, and access notifications Access controlSupported facility connections Cold weather Areas prone to lightning or power surgesEnvironmental considerations Environmental risksZoning and permit requirements Site plan requirements and actionsCompleting a site assessment HP Site Preparation Drawing PackageSite planning InstallationLifting requirements Storage requirements Appendix a HP site assessment HP POD 240e NA site assessment checklistDescription Yes Initial Description Initial Pre-delivery tasks HP POD 240e NA site readiness checklistInstallation prerequisites Appendix B Preparing for deliveryWater supply Adiabatic media water supply Description Sign-off Before you contact HP Contacting HPHP contact information Regulatory compliance notices Safety and NEC complianceHP POD 240e NA regulatory compliance Warranty information Safety and regulatory complianceEPO GlossaryPPE UPS Documentation feedback Index Index
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