Contacting HP

Before you contact HP

Be sure to have the following information available before you call HP:

•Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.hp.com/go/OAlog).

•Technical support registration number (if applicable)

•Product serial number

•Product model name and number

•Product identification number

•Applicable error messages

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

•To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

Contacting HP 31