Sterling BP1018, BP1012 installation manual Contact Information, Parts Department

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10	Contact Information

Parts Department

Call Spare Parts Express toll-free 8am – 8PM EST (800) 229-2919. Sterling OEM quality replacement and spare parts ensure operation at design specifications. Please have the model and serial number of your equipment when you call. Consult the Customer Parts List included in your information packet for replacement part numbers.

Service Department

Call toll free (800) 229-2919 8am – 8pm EST- Emergency service available 24 hours a day.

Sterling has a qualified service department ready to help. Service contracts are available for most Sterling products.

Sales Department

Call (508)399-3100 Monday – Friday, 8am – 5pm EST

Sterling sells products via a worldwide network of independent sales representatives. Contact our Sales Department for the name of the sales representative nearest you.

Sterling
124 Roddy Avenue
South Attleboro, MA 02703-7900
Tel:	(508) 399-3100	Fax: (508) 399-3150

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Contents BP1000 Series Granulators Page Sterling Warranty Information Sterling Warranty Information Table of Contents Start Up and Operation Table of Figures Viii Safety Considerations Safety GuidelinesPage Clearing a Jammed Cutting Chamber Safety ProceduresGuidelines for Moving the Granulator Safety Features Safety Features Fitted On the GranulatorSafety Switch Opening the GranulatorWear protective gloves when exposed to knives Sound EnclosureModel Motor Power Noise Test Method Introduction Using This ManualGeneral Information Safety Symbols Used in This Manual DescriptionMain Components of Standard Granulators Optional EquipmentModel Event of Shipping Damage Shipping InformationUnpacking and Inspection If the Shipment is Not CompleteUncrating Your Granulator If the Shipment is Not CorrectReturns Especially the Hopper Positioning the Granulator InstallationLifting Electrical Connection Inserting the BinStart-Up Checks Checking the Cutting ChamberChecking Rotation Direction Removing the Screw KnobTest the Interlock Switches Checking Knife PositionChecking the Knife Gap Pre-Operational Checklist Start Up and OperationOperation Never push material into the hopper with handsMaintenance General RecommendationsProper Belt Tension Monthly Maintenance OperationsDrive Belt Tension Removal and Replacement of the Screen Belt ReplacementInspection and Adjustment of Knives Removing the ScreenPage Removing and Replacing Bed Knives Inspection of KnivesRemoval and Replacement of Rotating Blades Specifications for Re-sharpening Bed Knives Specifications for Re-sharpening Rotor Knives Bed Knife Specifications7Troubleshooting General ProblemsProblem Possible Causes Possible Remedies Electrical Problems Recommended Spare Parts List Spare PartsCutting Chamber Vertical Cross Section Cutting Chamber Longitudal Cross Section Cutting Chamber Front View Cutting Chamber Rear View Typical Wiring Diagram Contact Information Parts DepartmentService Notes Warranty