HP m700 manual

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Finding Information, Updates, and Help

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM

Part Number: 168894-001 File name: cH03.doc

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To view these numbers, select Start!Settings! Control Panel!System!General tab.

■ System ROM version number and Computer Setup version number. To view these version numbers,

1. Turn on or restart the computer.

2. When the blinking cursor appears upper-right on the screen, press F10.

3. Select File!System Information.

■ Configuration and diagnostics information.

To obtain, save, or print configuration and diagnostic information, refer to “Using Compaq Diagnostics” in Chapter 4 of this guide.

Operating system version number and registration number.

Type of printer connected.

Error messages that have displayed.

Conditions under which the problem occurred.

■ Purchase date on invoice.

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■

■

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Obtaining Technical Support

Using the Compaq Support Forum

Personal technical support is available from the Compaq Support Forum at the Compaq website. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day.

To access the Compaq Support Forum—Go to the Compaq website at http://www.compaq.com, then select Compaq Support Forum.

Preparing to Call Technical Support

If you cannot solve a problem using the Compaq Support Forum or the troubleshooting tips later in this guide, you may need to call technical support.

To receive the fastest possible solution—Have the following items and information available when you call:

■ The computer.

■ Serial number and model description on the bottom of the computer.

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Contents Getting Started & Troubleshooting Contents Troubleshooting Iv ContentsChapter 2Setting Up the Computer To connect a model with an AC AdapterSetting Up the Computer 4Setting Up the Computer Setting Up the Computer 6Setting Up the Computer Fire, or damage to the equipmentPointing Device Components Pointing Device ComponentsComponent Function Taking a Look at the ComputerTop Components Top Components2Taking a Look at the Computer Left Side Components Left Side ComponentsTop Components Function ComponentDescriptionRight Side Components Right Side Components4Taking a Look at the Computer Front Components Front ComponentsComponent Description Rear Panel Components Rear Panel Components6Taking a Look at the Computer Bottom Components Bottom ComponentsAdditional Standard Components 8Taking a Look at the ComputerAdditional Standard Components Finding INFORMATION, UPDATES, and Help Using the Compaq Portable Product Reference Library CD-ROM2Finding Information, Updates, and Help Updating Your SystemRegistering with Info Messenger Subscribing to the Compaq Support Software CDDownloading Software Updates Installing Software Updates Installing a Downloaded SoftPaqFinding Information, Updates, and Help Installing a System ROM 4Finding Information, Updates, and HelpInstalling the Retail Version of an Operating System Restoring SoftwarePage Worldwide Telephone Numbers Country LocationTelephone Number 8Finding Information, Updates, and Help Worldwide Telephone NumbersWorldwide Telephone Numbers Country Location Code 10Finding Information, Updates, and Help Center Fax 12Finding Information, Updates, and Help Country Location Code Telephone NumberWorldwide Telephone Numbers Country Location Customer Support +90 2163918430 /362 Fax 216391842814Finding Information, Updates, and Help Computer Setup Diagnostics Utilities Selecting Computer Setup or Compaq DiagnosticsUsing Computer Setup 2Computer Setup and Diagnostics UtilitiesSelecting from the File Menu Select File!Save Changes and Exit, then press Enter. orComputer Setup and Diagnostics Utilities Selecting from the Security Menu4Computer Setup and Diagnostics Utilities Selecting from the Advanced MenuReference Guide on the CD-ROM Selecting from the Advanced Menu Using Compaq Diagnostics Running a Diagnostic Test6Computer Setup and Diagnostics Utilities Displaying System InformationComputer Setup and Diagnostics Utilities Troubleshooting TroubleshootingQuick Solutions Checklist 2TroubleshootingSolving Audio Problems Problem Possible Cause Solution4Troubleshooting Solving Battery Problems 6Troubleshooting Solving CD Drive/DVD-ROM Drive Problems Solving Diskette Drive/SuperDisk LS-120 Drive Problems 8TroubleshootingSolving Hard Drive Problems Solving Infrared Problems Problem Possible Cause10Troubleshooting Solving Infrared Problems Solving Keyboard/Numeric Keypad Problems Problem Possible Causes SolutionSolving Modem Problems 14Troubleshooting Not connect at Solving PC Card Problems Problem Possible Causes16Troubleshooting Storage PC Solving Power Problems 18TroubleshootingSolving Display Problems Fn+F4 hotkeySolving USB Problems 20TroubleshootingIndex Index2Index Index 4Index Index 6Index