HP m700 manual Solving CD Drive/DVD-ROM Drive Problems

Page 46

Solving CD Drive/DVD-ROM Drive Problems

Problem	Possible Cause	Solution
Drive cannot	Disc is not properly	Open the loading tray,
read a disc.	seated in the drive.	insert the disc, then close
		the tray.

Disc is loaded in the loading tray upside down.

Open the loading tray, turn over the disc (label facing up), then close the tray.

	Disc has a scratch on its	Insert a different disc.
	surface.
CD drive or	Drive is not connected	If you are running a
DVD-ROM drive	properly.	version of Windows that
is not detected		was preinstalled by
by the computer.		Compaq, remove the
		drive from the MultiBay
		and reinsert it.
		If you are running a
		version of Windows that
		was not preinstalled by
		Compaq, turn off the
		computer. Then remove
		the drive from the
		MultiBay and reinsert it.

Troubleshooting 5-7

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc

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Contents Getting Started & Troubleshooting Contents Troubleshooting Iv ContentsChapter 2Setting Up the Computer To connect a model with an AC AdapterSetting Up the Computer 4Setting Up the Computer Setting Up the Computer 6Setting Up the Computer Fire, or damage to the equipmentComponent Function Pointing Device ComponentsPointing Device Components Taking a Look at the ComputerTop Components Top Components2Taking a Look at the Computer Top Components Function Left Side ComponentsLeft Side Components ComponentDescriptionRight Side Components Right Side Components4Taking a Look at the Computer Front Components Front ComponentsComponent Description Rear Panel Components Rear Panel Components6Taking a Look at the Computer Bottom Components Bottom ComponentsAdditional Standard Components 8Taking a Look at the ComputerAdditional Standard Components Finding INFORMATION, UPDATES, and Help Using the Compaq Portable Product Reference Library CD-ROMRegistering with Info Messenger 2Finding Information, Updates, and HelpUpdating Your System Subscribing to the Compaq Support Software CDInstalling Software Updates Installing a Downloaded SoftPaq Downloading Software UpdatesFinding Information, Updates, and Help Installing a System ROM 4Finding Information, Updates, and HelpInstalling the Retail Version of an Operating System Restoring SoftwarePage Country Location Worldwide Telephone NumbersTelephone Number 8Finding Information, Updates, and Help Worldwide Telephone NumbersWorldwide Telephone Numbers Country Location Code 10Finding Information, Updates, and Help Center Fax 12Finding Information, Updates, and Help Country Location Code Telephone NumberWorldwide Telephone Numbers Country Location Customer Support +90 2163918430 /362 Fax 216391842814Finding Information, Updates, and Help Computer Setup Diagnostics Utilities Selecting Computer Setup or Compaq DiagnosticsSelecting from the File Menu Using Computer Setup2Computer Setup and Diagnostics Utilities Select File!Save Changes and Exit, then press Enter. orComputer Setup and Diagnostics Utilities Selecting from the Security MenuSelecting from the Advanced Menu 4Computer Setup and Diagnostics UtilitiesReference Guide on the CD-ROM Selecting from the Advanced Menu 6Computer Setup and Diagnostics Utilities Using Compaq DiagnosticsRunning a Diagnostic Test Displaying System InformationComputer Setup and Diagnostics Utilities Troubleshooting TroubleshootingQuick Solutions Checklist 2TroubleshootingSolving Audio Problems Problem Possible Cause Solution4Troubleshooting Solving Battery Problems 6Troubleshooting Solving CD Drive/DVD-ROM Drive Problems Solving Diskette Drive/SuperDisk LS-120 Drive Problems 8TroubleshootingSolving Hard Drive Problems Problem Possible Cause Solving Infrared Problems10Troubleshooting Solving Infrared Problems Solving Keyboard/Numeric Keypad Problems Problem Possible Causes SolutionSolving Modem Problems 14Troubleshooting Not connect at Problem Possible Causes Solving PC Card Problems16Troubleshooting Storage PC Solving Power Problems 18TroubleshootingSolving Display Problems Fn+F4 hotkeySolving USB Problems 20TroubleshootingIndex Index2Index Index 4Index Index 6Index