HP m700 manual Troubleshooting

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chapter 5

TROUBLESHOOTING

Problems that occur while using the computer may originate with the computer, the operating system, a software application, or an optional docking base or external device:

■For problems that may not originate with the computer, refer to your operating system, docking base, software application, or external device documentation.

■For problems that may originate with the computer or system software, refer in this chapter

❏First, to the “Quick Solutions Checklist.”

❏Then, to the troubleshooting tables.

■If the problem persists, refer in this guide to

❏Chapter 4, for information about checking configurations and running diagnostic tests.

❏Chapter 3, for information about using the Compaq Support Forum or contacting a Compaq authorized dealer, reseller, or service provider.

IMPORTANT: If you take the computer to a Compaq authorized dealer, reseller, or service provider for service, provide all necessary passwords.

Troubleshooting 5-1

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams	Saved by: Karen Williams Saved date: 05/23/00 11:51 AM
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Part Number: 168894-001 File name: cH05.doc

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Contents Getting Started & Troubleshooting Contents Troubleshooting Iv ContentsChapter 2Setting Up the Computer To connect a model with an AC AdapterSetting Up the Computer 4Setting Up the Computer Setting Up the Computer 6Setting Up the Computer Fire, or damage to the equipmentPointing Device Components Pointing Device ComponentsComponent Function Taking a Look at the ComputerTop Components Top Components2Taking a Look at the Computer Left Side Components Left Side ComponentsTop Components Function ComponentDescriptionRight Side Components Right Side Components4Taking a Look at the Computer Front Components Front ComponentsComponent Description Rear Panel Components Rear Panel Components6Taking a Look at the Computer Bottom Components Bottom ComponentsAdditional Standard Components 8Taking a Look at the ComputerAdditional Standard Components Finding INFORMATION, UPDATES, and Help Using the Compaq Portable Product Reference Library CD-ROM2Finding Information, Updates, and Help Updating Your SystemRegistering with Info Messenger Subscribing to the Compaq Support Software CDInstalling Software Updates Installing a Downloaded SoftPaq Downloading Software UpdatesFinding Information, Updates, and Help Installing a System ROM 4Finding Information, Updates, and HelpInstalling the Retail Version of an Operating System Restoring SoftwarePage Country Location Worldwide Telephone NumbersTelephone Number 8Finding Information, Updates, and Help Worldwide Telephone NumbersWorldwide Telephone Numbers Country Location Code 10Finding Information, Updates, and Help Center Fax 12Finding Information, Updates, and Help Country Location Code Telephone NumberWorldwide Telephone Numbers Country Location Customer Support +90 2163918430 /362 Fax 216391842814Finding Information, Updates, and Help Computer Setup Diagnostics Utilities Selecting Computer Setup or Compaq DiagnosticsUsing Computer Setup 2Computer Setup and Diagnostics UtilitiesSelecting from the File Menu Select File!Save Changes and Exit, then press Enter. orComputer Setup and Diagnostics Utilities Selecting from the Security MenuSelecting from the Advanced Menu 4Computer Setup and Diagnostics UtilitiesReference Guide on the CD-ROM Selecting from the Advanced Menu Using Compaq Diagnostics Running a Diagnostic Test6Computer Setup and Diagnostics Utilities Displaying System InformationComputer Setup and Diagnostics Utilities Troubleshooting TroubleshootingQuick Solutions Checklist 2TroubleshootingSolving Audio Problems Problem Possible Cause Solution4Troubleshooting Solving Battery Problems 6Troubleshooting Solving CD Drive/DVD-ROM Drive Problems Solving Diskette Drive/SuperDisk LS-120 Drive Problems 8TroubleshootingSolving Hard Drive Problems Problem Possible Cause Solving Infrared Problems10Troubleshooting Solving Infrared Problems Solving Keyboard/Numeric Keypad Problems Problem Possible Causes SolutionSolving Modem Problems 14Troubleshooting Not connect at Problem Possible Causes Solving PC Card Problems16Troubleshooting Storage PC Solving Power Problems 18TroubleshootingSolving Display Problems Fn+F4 hotkeySolving USB Problems 20TroubleshootingIndex Index2Index Index 4Index Index 6Index