HP m700 manual Solving Modem Problems

Solving Modem Problems Continued

Problem	Possible Cause	Solution
Modem not	Modem is not set up	Check the computer
responding.	correctly in system BIOS.	BIOS setup. If it requires
		specific settings for
		modems, be sure that
		they have been enabled.
Modem does	Telephone number is not	■ Make sure the
not dial	entered correctly in the	telephone number
correctly.	modem’s dialing software.	you dialed is correct if
		you are using the
		dialing directory or
		the terminal mode.
		■ Dial 1 if you are
		dialing long distance.
		■ The other line could
		be busy or not
		answering.
		■ Make sure call
		waiting is disabled.
		■ The modem may not
		recognize an
		international dial
		tone. Try the ATX3DT
		command and the
		telephone number.
Characters are	There is noise in the	■ Check your
garbled/transfer	telephone line.	telephone and
rates are slow.		modem cable
		connections. If they
		are a little loose, they
		can cause noise on
		the line.
		■ Check with your local
		telephone company
		for a phone line filter.
		Continued

Troubleshooting 5-13

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc