HP m700 manual 14Troubleshooting

Solving Modem Problems Continued

Problem	Possible Cause	Solution
No dial tone.	Phone service is not	Verify that service from the
	connected to the	local phone company by
	telephone wall jack.	following these steps:
		1. Unplug the telephone
		cable from the telephone
		wall jack.
		2. Connect a telephone to
		the jack, pick up the
		handset, and listen for a
		dial tone. If there is a dial
		tone, reconnect the
		modem to the telephone
		wall jack with the
		telephone cable and
		make sure all
		connections are secure.
		3. If there is still no dial
		tone, contact your local
		phone company or
		building manager.
	The modem is not	Verify that the modem and
	responding to	computer are connected:
	commands from the	1. Select Start!Programs
	computer keyboard.	!Accessories!
		HyperTerminal, then go
		to Terminal Mode.
		2. Type AT and press the
		Enter key. If the modem
		displays OK, the modem
		and computer are
		working together. If the
		modem displays ERROR,
		or does not respond,
		restart the computer and
		repeat step 1.
		3. Type ATDT and listen for
		a dial tone.
		4. Type ATH0 to hang up.
		Continued

5-14Troubleshooting

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc