HP L65500 manual Maintain the printhead primers

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6.Use the swab to clean the lenses of both temperature sensors (drying and curing).

Hardware maintenance

7.Check that the lenses are clean by looking directly at them from underneath the printer. Alternatively, continue cleaning until the cotton swab remains clean after cleaning.

8.Press OK at the front panel to tell the printer that the sensors have been cleaned.

9.Ensure that the emergency stop buttons are released, then restart the printer.

Maintain the printhead primers

A problem with the printhead primers is indicated by one of the following error codes.

The code 46.1:01 indicates a problem with the yellow/magenta primer.

The code 46.2:01 indicates a problem with the light cyan/light magenta primer.

The code 46.3:01 indicates a problem with the cyan/black primer.

To correct the problem:

1.Go to the front panel and start the process to replace the printhead in question (see the User's guide).

2.After lifting the printhead cover, you will see two 'O' rings that seal the joints between the printhead cover and the printhead. Apply a little oil, grease or water to the 'O' rings to improve their performance.

3.Close the printhead cover, the carriage cover and the printhead access door.

4.Request a hard clean of the printhead (see Check the printheads on page 12).

5.If the error persists, call your service representative (see HP Customer Care Centers on page 49).

20 Chapter 4 Hardware maintenance

ENWW

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Contents HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww Safety precautions General safety guidelinesFire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Printer alerts Printer statusCheck printer status Printer calibration Align the printheadsSubstrate-advance compensation Troubleshoot printhead alignmentColor calibration Color calibration Ink restrictions Color profilesMaintain the printheads Hardware maintenanceMaintain the ink cartridges Maintain the substratesClean the carriage cover Check the printheadsClean the carriage rails Hardware maintenance Clean the exterior of the printer Clean the ink depositsClean the line sensor and aerosol inlets Clean the main roller Clean the substrate edge holdersClean the printheads Clean the pinch wheelsClean the platen Clean the substrate-advance sensorClean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll and aerosol filters Replace the printhead cleaning rollReplace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Printer maintenance kits Cleaning kitSoftware maintenance Maintain the HP Internal Print ServerUpdate the firmware Substrate has jammed Troubleshoot substrate issuesSubstrate cannot be loaded successfully Substrate is not attached to the input core There are ink marks on the substrate Ink is still wet when the substrate emergesSubstrate sticks to the platen Banding Troubleshoot print-quality issuesGeneral advice Banding Colors are misaligned Colors are misaligned verticallyPrint is grainy Colors are misaligned horizontallyEdges of objects are rough or blurred Print is smudgedSubstrate is not flat Colors look washed outColors are inaccurate Cannot insert a printhead Troubleshoot ink cartridge and printhead issuesCannot insert an ink cartridge Front panel recommends replacing or reseating a printheadPrinthead has damaged the substrate Incorrect printhead cleaning roll errorsPrinthead has overheated Printer seems slow Troubleshoot other issuesPrinter does not print HP Internal Print Server cannot detect the printerColor calibration fails Upgrade the HP Internal Print ServerPrint job files have not been properly deleted Front-panel error messages Front-panel errors2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded HP Proactive Support When you need helpDocumentation HP Customer CareHP Customer Care Centers Service information Preset creation flowchart Index Enww