HP L65500 manual When you need help, Documentation, HP Proactive Support, HP Customer Care

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11 When you need help

Help

Documentation

The following documents are provided with your printer, and can also be downloaded from http://www.hp.com/go/L65500/manuals/.

●Site preparation guide

●Site preparation checklist

●User's guide

●Maintenance and troubleshooting guide

●Legal information

HP Proactive Support

HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.

A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing environment—with a clear focus on maximizing the value of your investment, increasing printer uptime and reducing printer management costs.

HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates.

You can enable Proactive Support in the HP Internal Print Server by selecting Tools > Proactive Support, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time.

If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may be asked to perform some procedure to solve the problem.

HP Customer Care

HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to- end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at:

http://www.hp.com/go/graphic-arts/

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Contents HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww Safety precautions General safety guidelinesFire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Printer status Check printer statusPrinter alerts Printer calibration Align the printheadsSubstrate-advance compensation Troubleshoot printhead alignmentColor calibration Color calibration Ink restrictions Color profilesMaintain the printheads Hardware maintenanceMaintain the ink cartridges Maintain the substratesClean the carriage cover Check the printheadsClean the carriage rails Hardware maintenance Clean the exterior of the printer Clean the ink depositsClean the line sensor and aerosol inlets Clean the main roller Clean the substrate edge holdersClean the printheads Clean the pinch wheelsClean the platen Clean the substrate-advance sensorClean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll and aerosol filters Replace the printhead cleaning rollReplace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Printer maintenance kits Cleaning kitSoftware maintenance Maintain the HP Internal Print ServerUpdate the firmware Troubleshoot substrate issues Substrate cannot be loaded successfullySubstrate has jammed Substrate is not attached to the input core Ink is still wet when the substrate emerges Substrate sticks to the platenThere are ink marks on the substrate Troubleshoot print-quality issues General adviceBanding Banding Colors are misaligned Colors are misaligned verticallyPrint is grainy Colors are misaligned horizontallyEdges of objects are rough or blurred Print is smudgedSubstrate is not flat Colors look washed outColors are inaccurate Cannot insert a printhead Troubleshoot ink cartridge and printhead issuesCannot insert an ink cartridge Front panel recommends replacing or reseating a printheadIncorrect printhead cleaning roll errors Printhead has overheatedPrinthead has damaged the substrate Printer seems slow Troubleshoot other issuesPrinter does not print HP Internal Print Server cannot detect the printerUpgrade the HP Internal Print Server Print job files have not been properly deletedColor calibration fails Front-panel error messages Front-panel errors2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded HP Proactive Support When you need helpDocumentation HP Customer CareHP Customer Care Centers Service information Preset creation flowchart Index Enww
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