HP L65500 manual HP Customer Care Centers

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North America

or call us on the telephone (see HP Customer Care Centers on page 49). To register your warranty: http://register.hp.com/

HP Customer Care Centers

Help is available to you by telephone. What to do before you call:

●Review the troubleshooting suggestions in this guide.

●Review your RIP's documentation, if relevant.

●Please have the following information available:

◦The printer you are using: the product number and the serial number, found on the label on the door of the electrical compartment

◦If there is an error code on the front panel, note it down; see Front-panel error messages on page 44

◦The printer's Service ID

◦The RIP you are using, and its version number

◦The software application you are using, and its version number

◦The text displayed by the HP Internal Print Server when you select Help > About

Tel: 800 925 0563

Fax: 952 943 3695

E-mail: cs.custsup@hp.com

Europe, Middle East and Africa

Tel: +32 2 7283444

Fax: +31 207157536

E-mail: LF.MV.Support@hp.com

Asia and Pacific

Tel: +852 8103 2666

Tel: 00 801 85 5945 (Taiwan only, toll-free)

Fax: +852 2187 2218

E-mail: hsap.carecenter@hp.com

Latin America

Please dial Option 2/Option 6 from the selection menu.

Argentina: 5411 470 816 00

Brasil: 52 55 5258-9922

Chile: 562 436-2610 / 800 360 999

Help

ENWW	HP Customer Care 49

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Contents HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww General safety guidelines Safety precautionsFire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Check printer status Printer statusPrinter alerts Align the printheads Printer calibrationTroubleshoot printhead alignment Substrate-advance compensationColor calibration Color calibration Color profiles Ink restrictionsMaintain the substrates Hardware maintenanceMaintain the ink cartridges Maintain the printheadsCheck the printheads Clean the carriage coverClean the carriage rails Hardware maintenance Clean the ink deposits Clean the exterior of the printerClean the line sensor and aerosol inlets Clean the substrate edge holders Clean the main rollerClean the substrate-advance sensor Clean the pinch wheelsClean the platen Clean the printheadsClean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll Replace the printhead cleaning roll and aerosol filtersReplace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Cleaning kit Printer maintenance kitsMaintain the HP Internal Print Server Software maintenanceUpdate the firmware Substrate cannot be loaded successfully Troubleshoot substrate issuesSubstrate has jammed Substrate is not attached to the input core Substrate sticks to the platen Ink is still wet when the substrate emergesThere are ink marks on the substrate General advice Troubleshoot print-quality issuesBanding Banding Colors are misaligned vertically Colors are misalignedColors are misaligned horizontally Print is grainyColors look washed out Print is smudgedSubstrate is not flat Edges of objects are rough or blurredColors are inaccurate Front panel recommends replacing or reseating a printhead Troubleshoot ink cartridge and printhead issuesCannot insert an ink cartridge Cannot insert a printheadPrinthead has overheated Incorrect printhead cleaning roll errorsPrinthead has damaged the substrate HP Internal Print Server cannot detect the printer Troubleshoot other issuesPrinter does not print Printer seems slowPrint job files have not been properly deleted Upgrade the HP Internal Print ServerColor calibration fails Front-panel errors Front-panel error messages2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded HP Customer Care When you need helpDocumentation HP Proactive SupportHP Customer Care Centers Service information Preset creation flowchart Index Enww