HP L65500 manual Print is smudged, Substrate is not flat, Edges of objects are rough or blurred

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Print-quality issues

a.Increase the number of passes.

b.Increase the drying temperature.

c.Decrease the ink limit.

For information on how to adjust printer settings, see the User's guide.

The print is smudged

This indicates that the ink is not dry. The characteristics of the substrate may have changed. Recreate the substrate preset.

The substrate is not flat

If the substrate does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin substrate that becomes saturated with ink.

1.Check that the substrate type you have loaded corresponds to the substrate type selected in the front panel and in your software.

2.Try changing to a thicker substrate type.

Edges of objects are rough or blurred

1.Check that the carriage beam position is not high. If it is high, the printheads have to be aligned manually.

2.Align the printheads.

3.Recreate the substrate preset.

For information on how to adjust printer settings, see the User's guide.

Colors look washed out

1.If you are using fewer than four passes, increase the number of passes.

2.Increase the ink density.

3.Check that you are using the correct ICC profile for your substrate and print mode. For information on how to adjust printer settings, see the User's guide.

38 Chapter 7 Troubleshoot print-quality issues

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Contents HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww Safety precautions General safety guidelinesFire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Printer alerts Printer statusCheck printer status Printer calibration Align the printheadsSubstrate-advance compensation Troubleshoot printhead alignmentColor calibration Color calibration Ink restrictions Color profilesHardware maintenance Maintain the ink cartridgesMaintain the printheads Maintain the substratesClean the carriage cover Check the printheadsClean the carriage rails Hardware maintenance Clean the exterior of the printer Clean the ink depositsClean the line sensor and aerosol inlets Clean the main roller Clean the substrate edge holdersClean the pinch wheels Clean the platenClean the printheads Clean the substrate-advance sensorClean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll and aerosol filters Replace the printhead cleaning rollReplace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Printer maintenance kits Cleaning kitSoftware maintenance Maintain the HP Internal Print ServerUpdate the firmware Substrate has jammed Troubleshoot substrate issuesSubstrate cannot be loaded successfully Substrate is not attached to the input core There are ink marks on the substrate Ink is still wet when the substrate emergesSubstrate sticks to the platen Banding Troubleshoot print-quality issuesGeneral advice Banding Colors are misaligned Colors are misaligned verticallyPrint is grainy Colors are misaligned horizontallyPrint is smudged Substrate is not flatEdges of objects are rough or blurred Colors look washed outColors are inaccurate Troubleshoot ink cartridge and printhead issues Cannot insert an ink cartridgeCannot insert a printhead Front panel recommends replacing or reseating a printheadPrinthead has damaged the substrate Incorrect printhead cleaning roll errorsPrinthead has overheated Troubleshoot other issues Printer does not printPrinter seems slow HP Internal Print Server cannot detect the printerColor calibration fails Upgrade the HP Internal Print ServerPrint job files have not been properly deleted Front-panel error messages Front-panel errors2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded When you need help DocumentationHP Proactive Support HP Customer CareHP Customer Care Centers Service information Preset creation flowchart Index Enww