HP L65500 Upgrade the HP Internal Print Server, Print job files have not been properly deleted

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Upgrade the HP Internal Print Server

TIP: When you have to upgrade the firmware and the HP Internal Print Server, first upgrade the firmware and then the HP Internal Print Server.

To upgrade the HP Internal Print Server, proceed as follows.

1.First uninstall the current version through the Control Panel. Doing so will delete the current job in the queue, but not the RIP files.

2.Unzip the .ZIP 2 file (two files to be extracted: HPIPS.msi and setup.exe) to a location on a physical hard drive (not to the Desktop).

3.Run the setup.exe program of the new version of the HP Internal Print Server.

4.Once installed, open the HP Internal Print Server, and select Tools > Preferences, then enter the printer's IP address.

Print job files have not been properly deleted

See the User's guide to find out how to delete a job completely.

Color calibration fails

Automatic color calibration may fail occasionally. You may see the front panel error message Color calibration cancelled because of scanning errors, which can be caused by various different problems.

●Reflective color measurements of the printed target cannot be performed reliably on the current substrate. Reflective color measurement can be unreliable or impossible on substrates that are non-white, transparent or translucent, very glossy, or have a very rough or punched surface. For these substrates, automated color calibration using the HP Embedded Spectrophotometer may not be possible; see the table of supported substrate types in the User's guide. Adjustment of ink restrictions is still possible using the HP Internal Print Server.

●Some of the color measurements of the Closed-Loop Color Calibration and Ink Restriction Test Chart are defective, or the scanning of the fiducial marks (the big black \\ marks) has failed. These problems can be caused by:

◦Unwanted stains or printhead crash marks on the substrate, that can be easily seen by visual inspection of the printed chart. Make sure the substrate has no stains before running color calibration. Printhead crash marks may occur when the substrate is wrinkled. Try to solve the problem by adjusting substrate parameters such as tension or drying and curing temperatures. See A printhead has damaged the substrate on page 41 and There are ink marks on the substrate on page 33.

◦Wrinkles or bubbles in the substrate, even when there has been no printhead crash.

◦Generally poor print quality (such as banding). See Troubleshoot print-quality issues on page 34.

●Either the HP Embedded Spectrophotometer or the line sensor is not working properly. Please refer to Clean the line sensor and aerosol inlets on page 16. If the problem persists, call your service representative (see HP Customer Care Centers on page 49).

General printer issues

ENWW

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Contents HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww General safety guidelines Safety precautionsFire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Check printer status Printer statusPrinter alerts Align the printheads Printer calibrationTroubleshoot printhead alignment Substrate-advance compensationColor calibration Color calibration Color profiles Ink restrictionsMaintain the ink cartridges Hardware maintenanceMaintain the printheads Maintain the substratesCheck the printheads Clean the carriage coverClean the carriage rails Hardware maintenance Clean the ink deposits Clean the exterior of the printerClean the line sensor and aerosol inlets Clean the substrate edge holders Clean the main rollerClean the platen Clean the pinch wheelsClean the printheads Clean the substrate-advance sensorClean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll Replace the printhead cleaning roll and aerosol filtersReplace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Cleaning kit Printer maintenance kitsMaintain the HP Internal Print Server Software maintenanceUpdate the firmware Substrate cannot be loaded successfully Troubleshoot substrate issuesSubstrate has jammed Substrate is not attached to the input core Substrate sticks to the platen Ink is still wet when the substrate emergesThere are ink marks on the substrate General advice Troubleshoot print-quality issuesBanding Banding Colors are misaligned vertically Colors are misalignedColors are misaligned horizontally Print is grainySubstrate is not flat Print is smudgedEdges of objects are rough or blurred Colors look washed outColors are inaccurate Cannot insert an ink cartridge Troubleshoot ink cartridge and printhead issuesCannot insert a printhead Front panel recommends replacing or reseating a printheadPrinthead has overheated Incorrect printhead cleaning roll errorsPrinthead has damaged the substrate Printer does not print Troubleshoot other issuesPrinter seems slow HP Internal Print Server cannot detect the printerPrint job files have not been properly deleted Upgrade the HP Internal Print ServerColor calibration fails Front-panel errors Front-panel error messages2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded Documentation When you need helpHP Proactive Support HP Customer CareHP Customer Care Centers Service information Preset creation flowchart Index Enww
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