HP L65500 manual Front-panel error messages, Front-panel errors

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10 Front-panel error messages

Front-panel errors

Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.

If you see an error message that does not appear here, and you feel in doubt about the correct response, or if you have followed the recommendation but the problem persists, call your service representative. See HP Customer Care Centers on page 49.

Table 10-1Text messages

Message	Recommendation

{Color} cartridge is altered	You are advised to replace the ink cartridge. See the User's
	guide.

{Color} cartridge is low on ink	Be ready to replace the ink cartridge soon.

{Color} cartridge is missing	Install the correct ink cartridge. See the User's guide.

{Color} cartridge is out of ink	Replace the ink cartridge. See the User's guide.

{Color} cartridge has expired	You are advised to replace the ink cartridge. See the User's .

{Color} printhead is missing	Install the correct printhead. See the User's guide.

Alignment pending	You are advised to perform printhead alignment. See Align the
	printheads on page 6.

A wrong printhead has been detected	Check that the correct printheads and the latest firmware
	release have been installed.

An error has occurred in printhead detection	Remove the printhead, clean any ink from the electrical
	connectors on the printhead (do not try to clean the nozzles),
	and reinsert the printhead. See the User's guide.

Clean drop detector spittoon	You are advised to clean the ink deposits. See Clean the ink
	deposits on page 15.

Cleaner roll jam. Check cleaner roll module.	Go to the front panel and select the Ink System menu, then
	Check cleaner roll. Pull out the printhead cleaning roll
	assembly, raise the pinchwheels, wind the roll forward
	manually, then lower the pinchwheels and push the assembly
	back into the printer.

Color calibration cancelled because of scanning errors	The color calibration chart could not be scanned successfully
	with the current substrate. See Color calibration fails
	on page 43.

Disconnected	Check the connection to the printer.

Ink system not ready to print	Please wait a while. If the printer does not recover, restart it.

Job canceled due to lack of data received from the IPS	If the problem persists, check the configuration of the HP
	Internal Print Server computer.

Line sensor calib. error: substrate too small	Load a larger substrate.

Low cleaner roll	Be ready to replace the printhead cleaning roll soon.

44 Chapter 10 Front-panel error messages

ENWW

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Contents HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww Safety precautions General safety guidelinesFire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Printer alerts Printer statusCheck printer status Printer calibration Align the printheadsSubstrate-advance compensation Troubleshoot printhead alignmentColor calibration Color calibration Ink restrictions Color profilesMaintain the printheads Hardware maintenanceMaintain the ink cartridges Maintain the substratesClean the carriage cover Check the printheadsClean the carriage rails Hardware maintenance Clean the exterior of the printer Clean the ink depositsClean the line sensor and aerosol inlets Clean the main roller Clean the substrate edge holdersClean the printheads Clean the pinch wheelsClean the platen Clean the substrate-advance sensorClean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll and aerosol filters Replace the printhead cleaning rollReplace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Printer maintenance kits Cleaning kitSoftware maintenance Maintain the HP Internal Print ServerUpdate the firmware Substrate has jammed Troubleshoot substrate issuesSubstrate cannot be loaded successfully Substrate is not attached to the input core There are ink marks on the substrate Ink is still wet when the substrate emergesSubstrate sticks to the platen Banding Troubleshoot print-quality issuesGeneral advice Banding Colors are misaligned Colors are misaligned verticallyPrint is grainy Colors are misaligned horizontallyEdges of objects are rough or blurred Print is smudgedSubstrate is not flat Colors look washed outColors are inaccurate Cannot insert a printhead Troubleshoot ink cartridge and printhead issuesCannot insert an ink cartridge Front panel recommends replacing or reseating a printhead Printhead has damaged the substrate Incorrect printhead cleaning roll errors Printhead has overheated Printer seems slow Troubleshoot other issuesPrinter does not print HP Internal Print Server cannot detect the printerColor calibration fails Upgrade the HP Internal Print ServerPrint job files have not been properly deleted Front-panel error messages Front-panel errors2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded HP Proactive Support When you need helpDocumentation HP Customer CareHP Customer Care Centers Service information Preset creation flowchart Index Enww