HP L65500 manual Troubleshoot other issues, Printer does not print, Printer seems slow

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9 Troubleshoot other issues

General printer issues

The printer does not print

If all is in order (substrate loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected:

●You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cables are connected correctly and that there is power available at the source.

●You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working. In this case, turn off the printer, wait until the electromagnetic environment has returned to normal, then turn it on again. If you still experience problems, please call your service representative (see HP Customer Care Centers on page 49).

The printer seems slow

In some circumstances, the printer will deliberately print more slowly than usual to prevent the printheads from overheating. There are several possible reasons why a printhead may start to overheat.

●The room temperature is too high.

●The printhead is suffering from blocked nozzles (see Clean the printheads on page 18).

●The printhead is faulty and should be replaced.

The HP Internal Print Server cannot detect the printer

If the HP Internal Print Server cannot detect the printer, probably either the printer or the HP Internal Print Server is wrongly configured.

1.Check the network configuration of the HP Internal Print Server computer (see the Installation guide).

2.Connect the printer to a network that is known to be working correctly for other purposes. Alternatively, connect the printer to the HP Internal Print Server only.

3.At the front panel, select the Setup icon , then Connectivity > Advanced > Restore factory settings.

4.Turn the printer and the HP Internal Print Server off, then turn them on again.

5.Wait for the front panel to show an IP address.

6.Check the printer's network configuration from the HP Internal Print Server (see the Installation guide).

42 Chapter 9 Troubleshoot other issues

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Contents HP Designjet L65500 Printer Trademarks Table of contents Software maintenance Front-panel error messages When you need help Enww Safety precautions General safety guidelinesFire hazard Label Explanation Identifies the main earth terminal Emergency stop buttons Printer status Check printer statusPrinter alerts Printer calibration Align the printheadsSubstrate-advance compensation Troubleshoot printhead alignmentColor calibration Color calibration Ink restrictions Color profilesHardware maintenance Maintain the ink cartridgesMaintain the printheads Maintain the substratesClean the carriage cover Check the printheadsClean the carriage rails Hardware maintenance Clean the exterior of the printer Clean the ink depositsClean the line sensor and aerosol inlets Clean the main roller Clean the substrate edge holdersClean the pinch wheels Clean the platenClean the printheads Clean the substrate-advance sensorClean the temperature sensors Maintain the printhead primers Replace the carriage oiler foams Hardware maintenance Replace the line sensor box Replace the printhead cleaning roll and aerosol filters Replace the printhead cleaning rollReplace the printhead cleaning roll and aerosol filters Replace the aerosol filters Move the printer Printer maintenance kits Cleaning kitSoftware maintenance Maintain the HP Internal Print ServerUpdate the firmware Troubleshoot substrate issues Substrate cannot be loaded successfullySubstrate has jammed Substrate is not attached to the input core Ink is still wet when the substrate emerges Substrate sticks to the platenThere are ink marks on the substrate Troubleshoot print-quality issues General adviceBanding Banding Colors are misaligned Colors are misaligned verticallyPrint is grainy Colors are misaligned horizontallyPrint is smudged Substrate is not flatEdges of objects are rough or blurred Colors look washed out Colors are inaccurate Troubleshoot ink cartridge and printhead issues Cannot insert an ink cartridgeCannot insert a printhead Front panel recommends replacing or reseating a printheadIncorrect printhead cleaning roll errors Printhead has overheatedPrinthead has damaged the substrate Troubleshoot other issues Printer does not printPrinter seems slow HP Internal Print Server cannot detect the printerUpgrade the HP Internal Print Server Print job files have not been properly deletedColor calibration fails Front-panel error messages Front-panel errors2Numerical error codes Icon, then Carriage beam position Carriage system recovery Correctly inflated. The substrate will be unloaded When you need help DocumentationHP Proactive Support HP Customer CareHP Customer Care Centers Service information Preset creation flowchart Index Enww
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